Lost Property

We all lose things from time to time!

If we find an item of lost property on our trains, or at one of our stations we will try and contact you if you can be identified.

For items lost on any London Northwestern Railway journey, please contact the Lost Property team to tell us what service you were travelling on, and what you lost. The team will search our database to see if anything matches your query. If there are no matches straight away, we will keep your request on file for 3 months in case your item is handed in at a later date.

Retrieving your lost item

If your item is found onboard our services or at one of our stations, it’ll be kept safe for up to 3 months for you to reclaim. We always ask security questions before returning an item, so make sure you can identify it (and have some ID, so you can identify yourself).

We don’t charge any ‘administration or storage’ fees for any items we have in our possession. Other train companies may charge for this service.

If your item is at a station that we call at but don’t operate, charges may be applied, these include:​

Station
Operator
London Euston, Birmingham New Street, Liverpool Lime Street
Bushey, Harrow, Wealdstone
Rugby, Coventry, Birmingham International, Stafford, Stoke on Trent,
Crewe, Runcorn
Kidsgrove, Alsager
Liverpool South Parkway
Merseyrail

How to retrieve a lost item

  • If you lost your property on a train terminating at Birmingham New Street, please call 03300 240 215, option 2, 2, 2, 1
  • If you lost your property on a train terminating at Liverpool Lime Street, please call 03300 240 215, option 2, 2, 2, 3
  • If you lost your property on a train terminating at London Euston, please call 03300 240 215, option 2, 2, 1, 2
  • If you lost your property at one of our stations or elsewhere on our network, please contact our Customer Relations team online, by email or on 0333 311 0039.