Our performance Share Tweet We have targets for delivering a service you can rely on. Train Performance We publish performance results every four weeks, online and at stations, within ten working days of the information being available. Service Quality Performance Our Service Quality scheme ensures we get the basics right for our customers. National Rail Passenger survey The National Rail Passenger Survey provides a network-wide picture of customers' satisfaction with rail travel. Customer Report Twice a year we will make it clear in our Customer Report all the improvements that we are delivering for you and all our customers. Included in the report will be information about how we: Gender pay gap West Midlands Trains are committed to eliminating discrimination and encouraging diversity amongst our workforce, which will be truly representative of all sections of society. PRO Regulation Service Quality Report Our annual report providing an overview of customer experience processes and our performance against key indicators in accordance with Article 28 of the PRO Regulation requirements. Download the report (PDF) Environment & Sustainability We’re committed to improve our environmental, energy and sustainable performance of our operations. Read about our targets and action plans.