Customer Relations

Need to get in touch with London Northwestern Railway? It couldn’t be easier.

Looking for a detailed response?

Fill out the form below if you'd like us to get back to you. We aim to respond to complaints within 20 working days, although that can be much quicker at quieter times. If you've lost something, we'll only get back to you if we find - but we do have a list of other places to try - click here for details.

Just need to let off steam?

Why not complete our 'Always Listening' survey? We share these with our senior management team, and they help us get a better picture of where things are working and where they're not. You won't receive a direct response, but you can be safe in the knowledge that your points will be shared with the decision makers.

Fancy getting more involved?

We have a new team at the top and big plans for 2020 - but we need your help to keep us on track. Join one of our online customer panels to make sure we’re focusing on the things that matter to you.

For more details and to apply online – click here.

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