Customer Relations

Need to get in touch with London Northwestern Railway? It couldn’t be easier.

Feeding back on our May 2021 timetable?

For an overview of what’s currently running on your route, please check our designated timetable page.

Please let us know below (select 'timetable changes' in the drop-down menu) - or contact us on Twitter - if anything needs to change, particularly if trains are too busy to allow social distancing or don't run early / late enough for your shifts.

Looking for a detailed response?

Fill out the form below if you'd like us to get back to you. We aim to respond to complaints within 20 working days, although that can be much quicker at quieter times. If you've lost something, we'll only get back to you if we find it - but we do have a list of other places to try: click here for details.

Live feedback

Our live feedback system enables you to provide invaluable comments about your customer experience when travelling with London Northwestern Railway. We’ll use the information you provide us to help us improve our services on a daily basis. Please note, you won't receive a response from the live feedback system. If you would like us to get back to you, please fill out the form below.

Just need to let off steam?

Why not complete our 'Always Listening' survey? We share these with our senior management team, and they help us get a better picture of where things are working and where they're not. You won't receive a direct response, but you can be safe in the knowledge that your points will be shared with the decision makers.

Fancy getting more involved?

We need your help to better understand our customers’ views and keep us on track and. Join one of our online customer panels to make sure we’re focusing on the things that matter to you. For more details and to apply online – click here.

What would you like to contact us about?
Your contact details
Questions / Comments
Your journey details
Station details
Contact and marketing preferences