Delay Repay

Daily Tickets

If you don't hold a season ticket, you have a 'daily ticket':

Season Tickets

If you hold a ticket with unlimited travel for more than one week, you have a 'season ticket':

The 'daily travel cost' is calculated based one return journey per working day, and 5 working days per week:

At Birmingham Children's Hospital Charity, we strive to do more for the 90,000 children who need our hospital every year. Your support will help us to improve the treatments and services we provide, enable us to purchase new, lifesaving equipment, fund ground-breaking research, support innovation within our hospital and enhance patient experience, beyond what the NHS alone can offer. Thank you so much for your support.

Make a claim for compensation

We have introduced one-click delay repay to make claiming compensation easier for qualifying journeys.

How it works

If your journey qualifies and you're delayed by 15 minutes or more, you will now receive a prompt via email to submit a claim the day after you travel. If you haven't already made a claim for that specific journey, clicking the link in the email will automatically fill out and submit a claim form for you.

Important information

You'll only be eligible for One-click Delay Repay if:

• Your ticket is an Advance Single. This feature does not apply to other ticket types.
• You bought your ticket directly through your LNR (London Northwestern Railway) or WMR (West Midlands Railway) account, either on the app or website. Tickets purchased elsewhere will not qualify.

It's quicker and easier to claim online, but alternatively you can pick up a claim form at staffed stations, or Delay Repay Form .

Post the completed form in an envelope to us at:

"Freepost LONDON NORTHWESTERN RAILWAY DELAY REPAY"

Please note this is the full address, shortened for your ease.

Important information

• If you have a mobile ticket, simply include your ticket reference number on the Delay Repay Form so we can verify your ticket purchase.
• You must make your claim within 28 days of the delay.
• Remember, though, we’ll not normally accept a claim if you were told in advance of your journey that there would be a delay.

We hope we can deal with your claim to your satisfaction. However, should you wish to appeal the outcome of your claim, please contact us.

Appeal an existing Delay Repay decision

You’ll need your claim reference and either the email address or postcode provided to us when your claim was submitted. Your claim reference is specified in any correspondence we have sent you about this claim.

When your appeal is submitted, we will revisit your claim and get back in touch with a further decision.

Any claim made for compensation on a delayed train journey where any details provided are falsified to gain a refund or compensation that the claimant is not entitled to will be considered fraud under the Fraud Act 2006.

This includes name, address, contact details, ticket details, journey details and payment details. Multiple/excessive claims made will also be considered for investigation.

• Journeys delayed by less than 15 minutes are not eligible for delay compensation.
• You will need to upload a photo of your ticket; this needs to be a ticket for travel and not a receipt. If you hold multiple tickets, such as split tickets, you will need to take a photo of each ticket and upload these as one document, as you can only upload one image per claim
• For Smartcard users, you will need your Smartcard number and ticket details held on the card.
• In order to prevent fraudulent claims you will need to upload image of your actual ticket spoiled or cut in half. We do not accept receipts or booking confirmation emails as proof of travel unless there’s an actual ticket number visible on the receipt.
• Please note, delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used.
• Sending us a claim form does not guarantee that you will get compensation, and it does not affect your legal rights. These rights are set out in the National Rail Conditions of Travel .
• Delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used
• You must take care when completing the claim form. West Midlands Railway has an established monitoring system for checking information provided to validate a claim.
• Your application form should reach us within 28 days of the date of the incident.
• You should receive your compensation payment within 14 days of our agreeing your claim.
• If you have any questions about the Delay Repay scheme, contact our London Northwestern Railway Contact Centre , or telephone us on 0333 311 0006.