Revenue and security
Our Revenue and Security Managers ensure customer satisfaction and security across the London Northwestern Railway network. Working out and about at all hours, they gather and analyse information in order to investigate and prevent fraudulent travel and troublemakers. Through planning and enforcing a range of intelligence-led revenue protection, they minimise ticketless travel and other potential threats to the network's safety and security.
Revenue officers
Our Revenue Officers make sure that the high level of our customer service and revenue protection stays consistent across our network. Working directly from the stations they ensure all passengers have valid tickets for their journeys, and that they get there smoothly.