Train Performance

We publish our train performance results by network, and by region.

Our graphs compare performance over the past four weeks to the published timetable.

Routes filtered by selected station

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Number of trains arriving London Northwestern Railway
13 October 2019 - 9 November 2019
Total trains planned to run: 11764
6654 arrived within five minutes of scheduled arrival time
56.6%
3643 on time or early
31.0%
3037 trains more than 15 minutes late
25.8%
251 trains between 30 and 59 minutes late
2.1%
18 trains between 60 and 119 minutes late
0.2%
0 trains more than 120 minute late
0%
2150 trains cancelled
18.3%
2401 trains cancelled or with significant lateness (CaSL)
20.4%
231 trains with fewer carriages than planned
1.96%
Number of trains arriving London Commuter Lines
13 October 2019 - 9 November 2019
Total trains planned to run: 3323
1855 arrived within five minutes of scheduled arrival time
55.8%
1005 on time or early
30.2%
893 trains more than 15 minutes late
26.9%
68 trains between 30 and 59 minutes late
2.0%
8 trains between 60 and 119 minutes late
0.2%
0 trains more than 120 minute late
0%
665 trains cancelled
20.0%
733 trains cancelled or with significant lateness (CaSL)
22.1%
133 trains with fewer carriages than planned
4.00%
Number of trains arriving London - West Midlands - North West
13 October 2019 - 9 November 2019
Total trains planned to run: 3880
1672 arrived within five minutes of scheduled arrival time
43.1%
653 on time or early
16.8%
1319 trains more than 15 minutes late
34.0%
100 trains between 30 and 59 minutes late
2.6%
8 trains between 60 and 119 minutes late
0.2%
0 trains more than 120 minute late
0%
936 trains cancelled
24.1%
1036 trains cancelled or with significant lateness (CaSL)
26.7%
89 trains with fewer carriages than planned
2.29%
Number of trains arriving Regional
13 October 2019 - 9 November 2019
Total trains planned to run: 1629
908 arrived within five minutes of scheduled arrival time
55.7%
378 on time or early
23.2%
371 trains more than 15 minutes late
22.8%
51 trains between 30 and 59 minutes late
3.1%
1 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
211 trains cancelled
13.0%
262 trains cancelled or with significant lateness (CaSL)
16.1%
1 trains with fewer carriages than planned
0.06%
Number of trains arriving London to Crewe via The Trent Valley
13 October 2019 - 9 November 2019
Total trains planned to run: 932
501 arrived within five minutes of scheduled arrival time
53.8%
229 on time or early
24.6%
271 trains more than 15 minutes late
29.1%
29 trains between 30 and 59 minutes late
3.1%
1 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
182 trains cancelled
19.5%
211 trains cancelled or with significant lateness (CaSL)
22.6%
8 trains with fewer carriages than planned
0.86%
Number of trains arriving Branch Lines
13 October 2019 - 9 November 2019
Total trains planned to run: 2000
1718 arrived within five minutes of scheduled arrival time
85.9%
1378 on time or early
68.9%
183 trains more than 15 minutes late
9.2%
3 trains between 30 and 59 minutes late
0.2%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
156 trains cancelled
7.8%
159 trains cancelled or with significant lateness (CaSL)
8.0%
0 trains with fewer carriages than planned
0%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
1909 76.9%
1910 85.0%
1911 86.1%
1912 83.4%
1913 84.1%
2001 85.3%
2002 79.2%
2003 70.9%
2004 72.3%
2005 63.2%
2006 72.9%
2007 63.3%
2008 56.6%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction.