Train Performance

We publish our train performance results by network, and by region.

Our graphs compare performance over the past four weeks to the published timetable.

Currently the Branch lines are running a rail replacement bus service, therefore we’re unable to publish performance figures for the Marston Vale and Abbey lines.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving London Northwestern Railway
23 August 2020 - 19 September 2020
Total trains planned to run: 11503
10327 arrived within five minutes of scheduled arrival time
89.8%
8246 on time or early
71.7%
516 trains more than 15 minutes late
4.5%
98 trains more than 20 minutes late
0.9%
22 trains between 30 and 59 minutes late
0.2%
2 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
375 trains cancelled
3.3%
397 trains cancelled or with significant lateness (CaSL)
3.5%
53 trains with fewer carriages than planned
0.46%
Number of trains arriving London Commuter Lines
23 August 2020 - 19 September 2020
Total trains planned to run: 3859
3492 arrived within five minutes of scheduled arrival time
90.5%
3029 on time or early
78.5%
188 trains more than 15 minutes late
4.9%
23 trains more than 20 minutes late
0.6%
5 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
159 trains cancelled
4.1%
164 trains cancelled or with significant lateness (CaSL)
4.2%
18 trains with fewer carriages than planned
0.47%
Number of trains arriving London - West Midlands - North West
23 August 2020 - 19 September 2020
Total trains planned to run: 2701
2347 arrived within five minutes of scheduled arrival time
86.9%
1696 on time or early
62.8%
138 trains more than 15 minutes late
5.1%
35 trains more than 20 minutes late
1.3%
7 trains between 30 and 59 minutes late
0.3%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
87 trains cancelled
3.2%
94 trains cancelled or with significant lateness (CaSL)
3.5%
21 trains with fewer carriages than planned
0.78%
Number of trains arriving Regional
23 August 2020 - 19 September 2020
Total trains planned to run: 3141
2925 arrived within five minutes of scheduled arrival time
93.1%
2332 on time or early
74.2%
73 trains more than 15 minutes late
2.3%
22 trains more than 20 minutes late
0.7%
4 trains between 30 and 59 minutes late
0.1%
1 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
48 trains cancelled
1.5%
52 trains cancelled or with significant lateness (CaSL)
1.7%
4 trains with fewer carriages than planned
0.13%
Number of trains arriving London to Crewe via The Trent Valley
23 August 2020 - 19 September 2020
Total trains planned to run: 932
781 arrived within five minutes of scheduled arrival time
83.8%
538 on time or early
57.7%
66 trains more than 15 minutes late
7.1%
11 trains more than 20 minutes late
1.2%
4 trains between 30 and 59 minutes late
0.4%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
48 trains cancelled
5.2%
52 trains cancelled or with significant lateness (CaSL)
5.6%
9 trains with fewer carriages than planned
0.97%
Number of trains arriving Branch Lines
23 August 2020 - 19 September 2020
Total trains planned to run: 870
782 arrived within five minutes of scheduled arrival time
89.9%
651 on time or early
74.8%
51 trains more than 15 minutes late
5.9%
7 trains more than 20 minutes late
0.8%
2 trains between 30 and 59 minutes late
0.2%
1 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
33 trains cancelled
3.8%
35 trains cancelled or with significant lateness (CaSL)
4.0%
0 trains with fewer carriages than planned
0%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Year Period 4 Weeks Ending Actual PPM
2019/2020 Period 1 27 Apr 19 85.30%
Period 2 25 May 19 79.20%
Period 3 22 Jun 19 70.90%
Period 4 20 Jul 19 72.30%
Period 5 17 Aug 19 63.20%
Period 6 14 Sep 19 72.90%
Period 7 12 Oct 19 63.30%
Period 8 09 Nov 19 56.60%
Period 9 07 Dec 19 58.80%
Period 10 04 Jan 20 68.80%
Period 11 01 Feb 20 74.10%
Period 12 29 Feb 20 70.40%
Period 13 31 Mar 20 61.60%
2020/2021 Period 1 02 May 20 93.30%
Period 2 30 May 20 92.00%
Period 3 27 Jun 20 70.60%
Period 4 25 Jul 20 90.90%
Period 5 22 Aug 20 87.90%
Period 6 19 Sep 20 89.80%
Period 7 17 Oct 20
Period 8 14 Nov 20
Period 9 12 Dec 20
Period 10 09 Jan 21
Period 11 06 Feb 21
Period 12 06 Mar 21
Period 13 31 Mar 21

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction.