Train Performance

We publish our train performance results by network, and by region.

Our graphs compare performance over the past four weeks to the published timetable.

Between 01 April - 02 May 2020, the Branch lines was running a rail replacement bus service due to the developing Coronavirus situation, therefore we’re unable to publish performance figures for that particular line.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving London Northwestern Railway
31 May 2020 - 27 June 2020
Total trains planned to run: 7636
7021 arrived within five minutes of scheduled arrival time
91.9%
5554 on time or early
72.7%
214 trains more than 15 minutes late
2.8%
83 trains more than 20 minutes late
1.1%
22 trains between 30 and 59 minutes late
0.3%
2 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
121 trains cancelled
1.6%
143 trains cancelled or with significant lateness (CaSL)
1.9%
2 trains with fewer carriages than planned
0.03%
Number of trains arriving London Commuter Lines
31 May 2020 - 27 June 2020
Total trains planned to run: 2234
2071 arrived within five minutes of scheduled arrival time
92.7%
1732 on time or early
77.5%
54 trains more than 15 minutes late
2.4%
19 trains more than 20 minutes late
0.9%
5 trains between 30 and 59 minutes late
0.2%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
34 trains cancelled
1.5%
39 trains cancelled or with significant lateness (CaSL)
1.7%
1 trains with fewer carriages than planned
0.04%
Number of trains arriving London - West Midlands - North West
31 May 2020 - 27 June 2020
Total trains planned to run: 1736
1608 arrived within five minutes of scheduled arrival time
92.6%
1237 on time or early
71.3%
60 trains more than 15 minutes late
3.5%
16 trains more than 20 minutes late
0.9%
5 trains between 30 and 59 minutes late
0.3%
1 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
38 trains cancelled
2.2%
43 trains cancelled or with significant lateness (CaSL)
2.5%
1 trains with fewer carriages than planned
0.06%
Number of trains arriving Regional
31 May 2020 - 27 June 2020
Total trains planned to run: 2763
2538 arrived within five minutes of scheduled arrival time
91.9%
2049 on time or early
74.2%
76 trains more than 15 minutes late
2.8%
35 trains more than 20 minutes late
1.3%
9 trains between 30 and 59 minutes late
0.3%
1 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
38 trains cancelled
1.4%
47 trains cancelled or with significant lateness (CaSL)
1.7%
0 trains with fewer carriages than planned
0%
Number of trains arriving London to Crewe via The Trent Valley
31 May 2020 - 27 June 2020
Total trains planned to run: 903
804 arrived within five minutes of scheduled arrival time
89.0%
536 on time or early
59.4%
24 trains more than 15 minutes late
2.7%
13 trains more than 20 minutes late
1.4%
3 trains between 30 and 59 minutes late
0.3%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
11 trains cancelled
1.2%
14 trains cancelled or with significant lateness (CaSL)
1.6%
0 trains with fewer carriages than planned
0%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
2001 85.3%
2002 79.2%
2003 70.9%
2004 72.3%
2005 63.2%
2006 72.9%
2007 63.3%
2008 56.6%
2009 58.8%
2010 68.8%
2011 74.1%
2012 70.4%
2013 61.6%
2101 93.3%
2102 92.0%
2103 70.6%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction.