Train Performance

We publish our train performance results by network, and by region.

Our graphs compare performance over the past four weeks to the published timetable.

Routes filtered by selected station

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Number of trains arriving London Northwestern Railway
8 December 2019 - 4 January 2020
Total trains planned to run: 11003
7566 arrived within five minutes of scheduled arrival time
68.8%
4205 on time or early
38.2%
1541 trains more than 15 minutes late
14.0%
62 trains between 30 and 59 minutes late
0.6%
5 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
1055 trains cancelled
9.6%
1117 trains cancelled or with significant lateness (CaSL)
10.2%
91 trains with fewer carriages than planned
0.83%
Number of trains arriving London Commuter Lines
8 December 2019 - 4 January 2020
Total trains planned to run: 2968
2211 arrived within five minutes of scheduled arrival time
74.5%
1311 on time or early
44.2%
264 trains more than 15 minutes late
8.9%
8 trains between 30 and 59 minutes late
0.3%
1 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
152 trains cancelled
5.1%
160 trains cancelled or with significant lateness (CaSL)
5.4%
48 trains with fewer carriages than planned
1.62%
Number of trains arriving London - West Midlands - North West
8 December 2019 - 4 January 2020
Total trains planned to run: 3595
2005 arrived within five minutes of scheduled arrival time
55.8%
834 on time or early
23.2%
775 trains more than 15 minutes late
21.6%
32 trains between 30 and 59 minutes late
0.9%
1 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
531 trains cancelled
14.8%
563 trains cancelled or with significant lateness (CaSL)
15.7%
33 trains with fewer carriages than planned
0.92%
Number of trains arriving Regional
8 December 2019 - 4 January 2020
Total trains planned to run: 1803
1220 arrived within five minutes of scheduled arrival time
67.7%
542 on time or early
30.1%
234 trains more than 15 minutes late
13.0%
12 trains between 30 and 59 minutes late
0.7%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
156 trains cancelled
8.7%
168 trains cancelled or with significant lateness (CaSL)
9.3%
0 trains with fewer carriages than planned
0%
Number of trains arriving London to Crewe via The Trent Valley
8 December 2019 - 4 January 2020
Total trains planned to run: 849
597 arrived within five minutes of scheduled arrival time
70.3%
262 on time or early
30.9%
102 trains more than 15 minutes late
12.0%
8 trains between 30 and 59 minutes late
0.9%
2 trains between 60 and 119 minutes late
0.2%
0 trains more than 120 minute late
0%
64 trains cancelled
7.5%
72 trains cancelled or with significant lateness (CaSL)
8.5%
10 trains with fewer carriages than planned
1.18%
Number of trains arriving Branch Lines
8 December 2019 - 4 January 2020
Total trains planned to run: 1788
1533 arrived within five minutes of scheduled arrival time
85.7%
1256 on time or early
70.2%
166 trains more than 15 minutes late
9.3%
2 trains between 30 and 59 minutes late
0.1%
2 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
152 trains cancelled
8.5%
154 trains cancelled or with significant lateness (CaSL)
8.6%
0 trains with fewer carriages than planned
0%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
1911 86.1%
1912 83.4%
1913 84.1%
2001 85.3%
2002 79.2%
2003 70.9%
2004 72.3%
2005 63.2%
2006 72.9%
2007 63.3%
2008 56.6%
2009 58.8%
2010 68.8%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction.