Train Performance

New Industry Measures

All figures below are for London Northwestern Railway, 2020, Period 2108.

Early 34.2%
On time 62.0%
Within 3 mins 83.3%
Within 5 mins 91.3%
Within 10 mins 97.2%
Within 15 mins 98.6%
15+ mins 0.6%
20+ mins 0.5%
30+ mins 0.3%
Cancellations (WMR Caused) 1.1%
Cancellations (All) 1.1%
PPM 88.56%
Right Time 66.0%

All figures below are for West Midlands Trains (West Midlands Railway and London Northwestern Railway), 2020, Period 2108.

Early 34.8%
On time 65.2%
Within 3 mins 85.2%
Within 5 mins 92.3%
Within 10 mins 97.6%
Within 15 mins 98.8%
15+ mins 0.6%
20+ mins 0.4%
30+ mins 0.2%
Cancellations (WMT Caused) 1.3%
Cancellations (All) 1.3%
PPM 89.60%
Right Time 69.3%

Download Period 8 Report

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Year Period 4 Weeks Ending Actual PPM
2019/2020 Period 1 27 Apr 19 85.30%
Period 2 25 May 19 79.20%
Period 3 22 Jun 19 70.90%
Period 4 20 Jul 19 72.30%
Period 5 17 Aug 19 63.20%
Period 6 14 Sep 19 72.90%
Period 7 12 Oct 19 63.30%
Period 8 09 Nov 19 56.60%
Period 9 07 Dec 19 58.80%
Period 10 04 Jan 20 68.80%
Period 11 01 Feb 20 74.10%
Period 12 29 Feb 20 70.40%
Period 13 31 Mar 20 61.60%
2020/2021 Period 1 02 May 20 93.30%
Period 2 30 May 20 92.00%
Period 3 27 Jun 20 70.60%
Period 4 25 Jul 20 90.90%
Period 5 22 Aug 20 87.90%
Period 6 19 Sep 20 89.80%
Period 7 17 Oct 20 86.10%
Period 8 14 Nov 20 88.56%
Period 9 12 Dec 20
Period 10 09 Jan 21
Period 11 06 Feb 21
Period 12 06 Mar 21
Period 13 31 Mar 21

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%