Find out how we're performing when it comes to compensating passengers for delays.
Our Delay Repay scheme allows passengers to claim compensation when their journey is delayed by 15 minutes or more. The following information outlines the volume of Delay Repay claims we receive, the proportion we approve, the total compensation paid, and how quickly we process claims.
This data covers claims received across both West Midlands Railway and London Northwestern Railway services.
2026/27 Rail Year
| 4 Weeks Ending | Railway Period | Claims received | Claims approved | Total compensation paid | Average processing time |
|---|---|---|---|---|---|
| 2 May 2026 | Period 1 | 33,314 | 30,805 | £332,730.84 | 4.45 working days |
| 30 May 2026 | Period 2 | 56.729 | 36,248 | £471,116.50 | 4.84 working days |