Our head office teams cover a range of vital functions, managing everything from sales and procurement to acting on service delays in real time.
Management teams and head office support functions are based in our Birmingham office and around our wider rail network.
Commercial
Drive growth at London Northwestern Railway (LNR) by making sure passengers get great value and smarter services. If you’re curious, commercially minded, and full of ideas, you’ll thrive here, working on campaigns that make an impact on the business.
- Create engaging marketing and sales strategies to promote rail travel and ticket products.
- Review revenue trends to optimise pricing and product offerings
- Lead retail projects and apply best practices to reduce risk and cost.
- Carry out market research to spot opportunities for growth and service improvements.
Control
Our Control team keeps services moving in real time, managing delays and disruptions as they happen. We look for people who are calm under pressure, decisive, and natural problem solvers, ready to keep colleagues and customers informed when challenges arise.
- Work collaboratively across the Control team to manage incidents across the network.
Coordinate resources and liaise with operators to keep services running.
- Ensure customers and colleagues receive timely, accurate information updates.
Customer Experience
Our Customer Experience team is all about delivering great journeys, whether on board, at stations, or through customer engagement in our Customer Communications and Customer Strategy positions. If you have strong interpersonal skills, experience in customer-facing roles, or expertise in areas like PR, this team is for you.
Support customers with complaints, enquiries, and feedback on our services.
Communicate with passengers by phone, email, post, and online.
Work closely with colleagues across the wider LNR network to deliver excellent services.
Develop customer engagement strategies and PR campaigns to guide how we connect with passengers and stakeholders.
Finance and Procurement
Finance keeps the business running smoothly behind the scenes by handling forecasting, payroll, and long-term planning, while Procurement manages suppliers and contracts. This team is the perfect fit for detail-driven problem solvers who work well in team settings.
Manage payroll, forecasting, budgeting, and accounting.
Oversee procurement processes, supplier relationships, and contract negotiations.
Monitor spending to ensure compliance with budgets and identify new opportunities for cost efficiency.
- Provide financial insights to support business strategies.
Health and Safety
Our Health, Safety, Security and Environment (HSSE) team champions safety, sustainability, and environmental responsibility across LNR, driving continuous improvement every day. It is ideal for proactive, detail-focused people who care about creating a safer, greener railway.
Develop policies and management systems that comply with industry standards.
Conduct risk assessments to identify hazards and prevent accidents before they happen.
Create and implement action plans that achieve environmental objectives and targets.
Human Resources
HR covers everything from recruitment and reward to employee relations, communications, and learning through our Training Academy. We’re looking for supportive, organised people who want to help colleagues grow and thrive across the LNR teams.
Manage the recruitment process, ensuring we attract and retain the best talent for all roles.
Oversee employee relations, rewards, and continuous learning and development across teams.
- Champion diversity and inclusion across our workforce.
IT
Our IT team keeps systems running smoothly across the business from behind the scenes. We are looking for problem solvers with strong organisational and communication skills who enjoy working collaboratively.
Provide technical support and essential maintenance for our IT systems.
Support cyber security measures and improvements across business applications.
- Troubleshoot technical issues and carry out maintenance to ensure systems are running optimally.
Property
The Property team looks after inspections, maintenance, and refurbishments across our sites, while leading new infrastructure projects and working with partners to improve the network. This team is ideal for practical, hands-on workers who love shaping environments and delivering improvements that make a real difference.
Plan and manage the inspection, maintenance, and essential refurbishment of station properties.
Ensure all property works adhere to strict safety regulations.
- Manage property budgets and communicate with external contractors to maintain relationships.
Train Planning and Timetabling
Our Planning team keeps the network moving by balancing long‑term timetables, short‑term resources, and the impact of projects on train services and platforms. It’s the ideal place for organised, analytical people who enjoy problem‑solving and shaping smooth journeys for our passengers.
Design schedules that optimise connections and service frequency across our network.
Allocate trains and crews efficiently to deliver optimal services for our staff and passengers.
- Analyse data to spot weaknesses and suggest improvements to our services.
- Collaborate across teams on planning for engineering works and service disruptions.
How to apply
Our head office roles provide a wide range of career opportunities that contribute to making a real difference to LNR’s strategic success. Read more about our application process, explore current vacancies , and register your interest to kickstart your railway career in our head offices today!
Key facts about our head office roles
All of our head office roles come with our workplace benefits package, including:
A competitive salary
Free train travel for you and your family on London Northwestern Railway, West Midlands Railway, East Midlands Railway, Greater Anglia, and MerseyRail services
75% discount on most other rail services across the UK
Family-friendly, flexible policies to support work-life balance
A generous pension scheme to help you plan for the future
- Development opportunities to grow your career
Explore our work perks page for more information on our employee benefits.
Our head office roles are based in our Birmingham office, as well as around our wider London Northwestern Railway and West Midlands Railway network.
London Northwestern Railway (LNR) is a people-first train operator, connecting the North West to London via Birmingham. We are proud to be part of our community. Our aim is to make travel easy, connect communities and offer personal service that focuses on prioritising the little things - like making sure passengers get a comfy seat. We are committed to transporting people safely, lending a helping hand in our communities and ensuring that we’re an inclusive place for everyone.
For more information on our head office careers at London Northwestern Railway, be sure to check out our career FAQ page.