Your Experience. Your Voice.
Tell Us About Your Passenger Assistance Experience. If you have recently used Passenger Assistance, we would like to hear from you. Your feedback helps us understand what is working well and where improvements can be made.
You can choose between two survey options:
- Short Survey: A quick survey that takes around 7 minutes to complete.
- Full Survey: A more detailed survey that takes around 15 minutes to complete.
Whichever option you choose, your feedback will help us improve Passenger Assistance and support a more accessible railway.
Thank you for sharing your experience.
Find out more about booking Passenger Assist and accessibility at West Midlands Railway on our accessibility page.
Use the free Passenger Assist app:
You can also book using the free Passenger Assist app by Transreport on your smartphone. The app lets you book and manage Passenger Assist for rail journeys across Great Britain.
How do I get the Passenger Assist app?
The app is available on iOS and Android mobile devices.
There is also a web version of the app that you can access.