Our Train Station teams are the face of London Northwestern Railway (LNR) at our stations, helping passengers enjoy safe, seamless, and comfortable journeys every day.
From ticketing and platform support to station leadership, these roles are central to keeping our stations running smoothly and efficiently.
Booking Office Assistant
Be the welcoming face of LNR stations, helping passengers with tickets, journey planning, and accessibility services. We’re looking for someone confident, adaptable, and customer‑focused, ready to deliver excellent service and communicate travel information clearly.
Process ticket sales and support customers with journey planning and accessibility needs
Keep the booking office clean, inviting, and ensure equipment is working properly
Handle cash securely while following company procedures
- Share travel updates clearly and assist Station Management when required
Customer Service Assistant/Train Dispatcher
Be the reassuring presence on the platform, combining safe train dispatch with outstanding customer service. At LNR, we’re looking for confident communicators who are adaptable, customer‑focused, and ready to take ownership of tasks to deliver first‑class support.
Safely dispatch trains and keep services running smoothly
Provide clear travel updates and assistance, especially during disruptions
Carry out Passenger Assist duties to ensure all customers board comfortably and safely
- Take an active role in managing the platform environment, prioritising customer safety and service quality
Customer Information Assistant
Our Customer Information Assistants are our helping hands across our stations, supporting our staff and passengers during delays and disruptions, and making sure everyone has the information they need to travel with us. We’re looking for confident communicators who are customer-focused, calm under pressure, and can use initiative to ensure passengers enjoy smooth journeys on our railways.
Liaise with train control rooms and staff at the station to disseminate information clearly and proactively
Record and announce delays and disruptions, as well as re-platforming or changes to services
- Carry out assistance requests from passengers, and ensure their destination station is informed
Customer Service Host
This role differs depending on your location, but the core focus is delivering excellent customer service across LNR stations, keeping passengers informed, and responding to any queries they have before travelling with us. We’re seeking positive, approachable people who are customer-focused and looking to make a difference to passenger journeys.
Provide clear, friendly information and assistance to passengers at the station
Support customers with enquiries, complaints, and travel needs, ensuring issues are resolved promptly
- Work closely with other train station staff to keep the station running smoothly and deliver excellent service
Retail Travel Advisor
Be the go‑to source of travel information at LNR stations, offering clear updates and friendly support to passengers. We’re looking for someone calm under pressure, detail‑focused, and customer‑minded, with strong communication skills and the flexibility to adapt to changing situations.
Keep passengers informed by updating information screens and sharing travel updates
Maintain a safe, clean, and welcoming station environment
- Assist with train dispatch and provide passenger support where needed
- Offer accurate travel advice during disruption and help customers with queries on tickets, timetables, and refunds
How to apply
Our station roles at LNR provide hands‑on experience and the opportunity to make a real difference to passenger journeys, from the moment they arrive at the station through to boarding their train.
Explore current vacancies , learn more about our application process, and register your interest to join our station teams today by filling out our online form.
Key facts about the role
London Northwestern Railway (LNR) is a people-first train operator, connecting the North West to London via Birmingham. We are proud to be part of our community. Our aim is to make travel easy, connect communities and offer personal service that focuses on prioritising the little things - like making sure passengers get a comfy seat. We are committed to transporting people safely, lending a helping hand in our communities and ensuring that we’re an inclusive place for everyone.
All station roles come with our workplace benefits package, including:
A competitive salary
Free train travel for you and your family on London Northwestern Railway, West Midlands Railway, East Midlands Railway, Greater Anglia, and MerseyRail services
75% discount on most other train services across the UK rail network
Family-friendly and flexible policies to support a healthy work-life balance
A generous pension scheme to help you plan for the future
- Extensive development opportunities to support continuous learning and career growth
Visit our work perks page for a more detailed look.
Our station teams are based across the London Northwestern Railway network, with key hubs including London Euston, Northampton, Milton Keynes, and other major towns and cities along our routes.
If you have further questions about careers at London Northwestern Railway, head over to our careers FAQ page for more information.