Accessible travel policy
Our Accessible Travel Policy (ATP) sets out our commitments to assist disabled and reduced mobility customers when traveling by train.
Our ATP is a condition of our operating license and has been approved by the Office of Rail and Road (ORR). We review it on an annual basis and any changes are consulted with key stakeholders and approved by the ORR.
Our Accessible Travel Policy
This is a comprehensive and detailed outline of our accessibility commitments, strategy and management structure to ensure our services are as accessible and inclusive as possible.
Making Rail Accessible Leaflet
Please use the ReciteMe accessibility tool to hear an audio description of the documents above, or to view them in large print. The ReciteMe tool can be found at the top of our webpage, under the 'accessibility tools' tab.
To obtain a hard copy of our accessible travel policy in an alternative format, including Braille, or if you have any comments or feedback, please contact us via
- Online: Contact us form
- Email: [email protected]
- Tel: 0333 311 0039
- Next generation Text: 18001 0333 311 0039
- Post: Freepost, LONDON NORTHWESTERN RAILWAY, Customer Relations