Accessible travel policy

Our Accessible Travel Policy (ATP) sets out our commitments to assist disabled and reduced mobility customers when traveling by train.

Our ATP is a condition of our operating license and has been approved by the Office of Rail and Road (ORR). We review it on an annual basis and any changes are consulted with key stakeholders and approved by the ORR.

Our Accessible Travel Policy

This is a comprehensive and detailed outline of our accessibility commitments, strategy and management structure to ensure our services are as accessible and inclusive as possible.

Related documents

Making Rail Accessible Leaflet

Accessibility guides

Please use the ReciteMe accessibility tool to hear an audio description of the documents above, or to view them in large print. The ReciteMe tool can be found at the top of our webpage, under the 'accessibility tools' tab.

Contact us

To obtain a hard copy of our accessible travel policy in an alternative format, including Braille, or if you have any comments or feedback, please contact us via