Our price promise
Found a cheaper online ticket for your journey elsewhere? We will match it.
Our Online Price Promise will match and refund the difference of your online ticket if you find a cheaper deal for the same point-to-point journey and ticket type elsewhere.
Book online and we won’t charge any booking or credit card fees. Just the ticket. That’s it.
Money savings compared to booking with Trainline.com
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Found cheaper? Claim the difference back
If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with us.
In the unlikely event that you purchase a ticket from one of our London Northwestern Railway ticket vending machines and then discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost.
Make a claim
Claim online and include:
- A screenshot of the website payment page showing the cheaper price
- Your booking reference (you'll find it in your confirmation email)
- Or your ticket number if you booked via our mobile app
Terms & Conditions
- The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with London Northwestern Railway
- If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
- Claims must be submitted to our Contact Centre online