Our price promise

Found a cheaper online ticket for your journey elsewhere? We will match it.

Our Online Price Promise will match and refund the difference of your online ticket if you find a cheaper deal for the same point-to-point journey and ticket type elsewhere.

No booking or credit card fees

Book online and we won’t charge any booking or credit card fees. Just the ticket. That’s it.

Money savings compared to booking with Trainline.com

Ticket seller Debit card fee Booking fee
LNR £0.00 £0.00
Trainline.com £0.00 £1.00
Raileasy.co.uk £0.75 £2.50
Mytrainticket.co.uk £0.00 £0.75

Found cheaper? Claim the difference back

If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with us.

In the unlikely event that you purchase a ticket from one of our London Northwestern Railway ticket vending machines and then discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost.

Please contact our customer relations team to discuss this further.

Make a claim

Claim online and include:

  1. A screenshot of the website payment page showing the cheaper price
  2. Your booking reference (you'll find it in your confirmation email)
  3. Or your ticket number if you booked via our mobile app

Make a Price Promise claim online

Terms & Conditions

  • The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with London Northwestern Railway
  • If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
  • Claims must be submitted to our Contact Centre online