First Class

In response to changing customer demand, from Sunday 21 May 2023 we have removed First Class from our services. Anyone holding a First Class ticket for travel dated 21 May or later – including season ticket holders - should visit a station ticket office or contact us to claim a refund.

First Class use has been in decline for some time. By making the whole of our trains available to everyone we are able to provide additional seats for our Standard Class passengers. The change means an extra 4.7 million seats will be available for everybody on London Northwestern Railway every year at a time when we continue to welcome more customers back to the railway.

The quickest and easiest way to claim a refund is by visiting a London Northwestern Railway station ticket office, where staff will be able to exchange your First Class season ticket for a Standard Class season ticket and refund you the difference. If you are not able to visit a ticket office, contact our Customer Relations team.

While we will be removing First Class signage from the inside and outside of our fleet, we do not plan to make any major alterations to the internal layout of our fleet. In coming years some of our current trains will be leaving our fleet as they are replaced with our new Class 730 trains.

Our ‘How Busy Is My Train?’ tool can help you find quieter trains to travel on.