Latest news from London Northwestern Railway.
Rail users on the line between London Euston and Birmingham New Street are being advised to allow extra time for this evening’s commute. All lines were blocked for over three hours between Coventry and Northampton earlier today while emergency services dealt with an incident near the railway.
London Northwestern Railway has announced it will be staffing some of its automatic station gatelines from first to last train each day from 31 October. The train operator says this is part of a drive to improve customer service, provide additional reassurance to passengers and reduce ticketless travel on the rail network.
Four specialist trains are working 24 hours a day to blast leaves off the line and keep passengers and freight moving.
There will be additional carriages on many London Northwestern Railway services to and from Liverpool this weekend, as Giants parade through the city for the third and final time. From Thursday 4 until Sunday 7 October, the world-famous street theatre company Royal de Luxe , from Nantes, will visit both Liverpool and Wirral.
Commuters at Watford Junction are being encouraged to consider safety and security on railway this week, as an interactive roadshow heads to the station. London Northwestern Railway’s revenue and security team will be joining colleagues from the British Transport Police, Network Rail and others for the event, which is taking place on the station concourse.
West Midlands Trains has been recognised for working to raise awareness of mental health issues, at this year’s Institute of Internal Communications (IoIC) awards. The train operator has won Best Ongoing Campaign at this year’s awards, for it's ‘Hear to Listen’ initiative.
Today (Friday 28 September) marks a historic moment for the City of Wolverhampton as machines begin full demolition of the city’s railway station. It is the next stage in delivering a £150 million transport hub to provide an attractive commercial gateway to those entering the city by national rail, bus or tram.
A new passenger assistance app is due to be rolled out across the rail industry from autumn 2019. London Northwestern Railway and West Midlands Railways are two of four train operators currently trialling the new system. The app will make it easier for customers to book help at stations and will give staff the tools they need to deliver a consistent and reliable service.
Railway staff who speak multiple languages will be more identifiable across the London Northwestern Railway and West Midlands Railway networks from this week. Over 25 different languages are represented by staff in a range of roles, including French, Urdu, Arabic and British Sign Language (BSL).
Northampton station will be hosting a special choral celebration later this week, as part of this year’s BBC Music Day. Northampton Male Voice Choir will be performing at the station as part of the nationwide ‘Platform to Perform' themed spectacle.