Non-Season Ticket refunds

Customers seeking a refund for a non-Season Ticket bought at a London Northwestern Railway or West Midlands Railway station can apply here.

In line with government advice, please do not visit a station for your refund, simply check if you qualify for a refund and complete the application form.

If you have bought a ticket from a third-party retailer (such as an Avanti, Transport for Wales, GWR or Northern stations) you will need to contact them directly – we are unable to process refunds for tickets bought elsewhere.

Does my ticket qualify for a refund?

  • We can only refund tickets bought at our stations on this form. If you purchased your ticket through our website, please email our online ticket support team.
  • This form is for ticket types that are not Season Tickets – for example Advance Singles or Single/Return fares for Anytime, Off-Peak or Super Off-Peak travel, One Day Travelcards.

Before you start

You’ll need the following information to hand to help us to process your claim:

  • A picture of your ticket(s)
  • Your bank account details, to receive your refund via BACS transfer (sort code, account number, account holder’s name)

Apply Now