Book Assisted Travel
Our booking assistance call centre is currently very busy, resulting in longer waiting times. Alternatively, you can book assistance online via our Passenger Assistance form below or via the Passenger Assistance app.
If you'd like assistance during your journey, we'll do everything we can to provide the help you need.
To make a Passenger Assist booking, including seat reservations with other train operators, please contact us up to 6 hours ahead for journeys on the same day. If you are only travelling on our services, you can book with us up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily).
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, so you can still travel if your booking has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
To book assistance please call the Passenger Assist team on 0800 024 8997 (Next Generation Text 18001 0800 024 8997) or fill out the form below.
You can also use the Passenger Assistance by Transreport mobile app to request a Passenger Assist booking. For more information on this app and service, visit www.nationalrail.co.uk/passengerassist.