Book Assisted Travel

If you'd like assistance during your journey, we'll do everything we can to provide the help you need.

We recommend you book at least 24 hours in advance so we can arrange and guarantee the appropriate support.

To book assistance please call the Passenger Assist team on 0800 024 8997 (Next Generation Text 18001 0800 024 8997) or fill out the form below.

Travelling within 24 hours? Please give us a call instead.

Your contact details
Assistance Profile
Tickets
Outward journey
Return journey
How we use your data
We hold your contact details and journey data in the Passenger Assist booking system for two years. We share your journey data with other Train Operating Companies and Network Rail - so we know you're looked after for the whole of your rail journey, even when you're not travelling on our trains.