Stratford-upon-Avon Train Station
Station message
The Ladies toilets are out of order at Stratford-Upon-Avon station.
The lifts are out of order between Platform 1 and Platforms 2/3 until further notice at Stratford-Upon-Avon station.
Stratford-upon-Avon at a glance
Address:
Station Road
Stratford-upon-Avon
Warwickshire
CV37 6PL
Ticket office:
- Monday, Tuesday, Wednesday and Thursday: 07:00 to 18:00
- Friday: 07:00 to 19:00
- Saturday: 07:00 to 18:00
- Sunday: 09:00 to 16:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | A Ticket Vending Machine is located at the front of the station. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information |
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stratford-upon-Avon is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Buffet |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day. If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens. Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day. Please note that other train operating companies may have different contact centre hours for booking assistance. |
|---|---|
| Helpline opening times |
Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
| Helpline contact details | Note: 0800 0248998 |
| Customer help points available | Yes |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | A Ticket Vending Machine is located at the front of the station. |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information |
Red Line Taxis (Wheelchair Access) 017889 777365 |
| Accessible public telephones information | Public telephones are not accessible |
| National key toilets available | No |
| Step free access | Yes |
| Step free access information | Level access to Booking Hall and adjacent platform 1. Also second level entrance direct to platform 1. The newer of the two footbridges has lifts providing step free access to platforms 2 and 3. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Indigo |
| Car park 1 spaces | 320 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 0330 1235 247 |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 20 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | north of Platform 1 |
| Rail replacement information | In the event of engineering the bus/coach will collect from: In Station Drive |
|---|---|
| Taxi rank information |
Othello Taxis: 01789 336 226 007 Stratford's Taxis: 01789 414007 |
| Car hire available | Yes |
| Car hire information | Available at the front of the station. |
Follow this link to find the station map