Penrith (North Lakes) at a glance
Address:
Penrith (North Lakes) stationUllswater Road
Penrith
Cumbria
CA11 7JQ
Ticket office:
Monday to Friday: 05:30 - 19:00Saturday: 05:30 - 19:00
Sunday: 10:30 - 19:00
Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket machines can be found in the booking hall. Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Customer service information | Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Seating on all platforms with a waiting room on Platform 1. Waiting Room, Platform 1
Waiting Room, Platform 2
|
| Trolleys | Yes
|
| Station buffet | No
|
| Toilets | An accessible toilet is available on Platform 1, accessed using a RADAR key |
| Baby changing facilities | Yes
|
| Wifi | |
| Post box | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08000 158 123 (08000 158 124 Textphone) |
|---|---|
| Staff help | Passenger Assist meeting point is the Customer Information desk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | An accessible toilet is available on Platform 1, accessed using a RADAR key |
| Step free access | This station has step-free access to all platforms / the platform |
| Ticket gates | No
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Penrith North Lakes Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 121 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here . |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 8 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 1 |
| Cycle storage information | 12 hoops on platform 1 (2 x cycles per hoop = 24 spaces) |
| Cycle storage types |
|
| Cycle hire | Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775 St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393 |
| Rail replacement information | Rail replacement coach services can be found at the front of the station. |
|---|