Station message
Transport for Wales is currently delivering significant improvements to customer facilities at Runcorn East station. The waiting shelters are temporarily out of use whilst works progress to provide new waiting shelters and cycle storage.
This work is expected to be completed by the end of August.
Runcorn at a glance
Address:
Runcorn stationStation Road
Runcorn
Cheshire
WA7 5UB
Ticket office:
Monday to Friday: 05:45 - 19:30Saturday: 06:30 - 19:30
Sunday: 08:45 - 19:30
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket machines can be found in the booking hall.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Customer service information | Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: Yes |
| Seated area | Yes
|
|---|---|
| Waiting room | Yes
Seating and waiting rooms throughout. |
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | Yes
The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities | Yes
|
| Wifi |
No
|
| Shops | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Staff help | The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | No
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
Available on Platform 1, accessed via RADAR key. |
| Step free access | This station has step-free access to all platforms / the platform |
| Ticket gates | No
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Station Car Park 1 - Multi Story (Platform 1) |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 451 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Car park 2 | Station Car Park 2 (Platform 1) |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 76 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Car park 3 | Station Car Park 3 (Platform 2) |
| Car park 3 operator | Avanti West Coast |
| Car park 3 spaces | 100 |
| Car park 3 opening times |
|
| Car park 3 charges |
|
| Car park 3 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 16 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Adjacent to Car Park 1 (Multi-Story) |
| Cycle storage information | 16 spaces by car park 1 on umbrella style racks and 3 x hoops on Platform 1 (2 x cycles per hoop = 6 spaces) |
| Cycle storage types |
|
| Rail replacement information | Pick Up / Drop Off in the turning circle adjacent to the station entrance. |
|---|
Follow this link to find the station map