Runcorn Train Station
Runcorn at a glance
Address:
Station Road
Runcorn
Cheshire
WA7 5UB
Ticket office:
- Monday to Friday: 05:45 to 19:30
- Saturday: 06:30 to 19:30
- Sunday: 08:45 to 19:30
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Station operator | Avanti West Coast |
| Ticket office information | Ticket machines can be found in the booking hall. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Customer service information | Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge |
|
|---|---|
| First class lounge information | Located Platform 1 - Access available from the station Tickets Accepted Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers Showers are not available |
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Seating and waiting rooms throughout. |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available | Yes |
| Customer help points information | Available in the car park |
| Staff help information | Passenger Assist meeting point is the Customer Service Office within the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | Available on Platform 1, accessed via RADAR key. |
| Step free access | Yes |
| Step free access information | This station has step-free access to all platforms / the platform |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park 1 - Multi Story (Platform 1) |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 451 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Car park 2 | Station Car Park 2 (Platform 1) |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 76 |
| Car park 2 opening times |
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| Car park 2 charges |
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| Car park 2 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Car park 3 | Station Car Park 3 (Platform 2) |
| Car park 3 operator | Avanti West Coast |
| Car park 3 spaces | 100 |
| Car park 3 opening times |
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| Car park 3 charges |
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| Car park 3 contact details | Note: Tariff Monday to Friday - £6.00 for 0 - 6 Hours Parking Monday to Friday - £12.00 for over 6 hours per day finishing at 02:59 For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users season tickets, please speak to a member of staff. |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 16 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Adjacent to Car Park 1 (Multi-Story) |
| Cycle storage information | 16 spaces by car park 1 on umbrella style racks and 3 x hoops on Platform 1 (2 x cycles per hoop = 6 spaces) |
| Rail replacement information | Pick Up / Drop Off in the turning circle adjacent to the station entrance. |
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Follow this link to find the station map