Colwyn Bay Train Station
Colwyn Bay at a glance
Address:
Princes Drive
Colwyn Bay
Conwy
LL29 8DF
Ticket office:
- Monday to Friday: 06:15 to 19:15
- Saturday: 06:15 to 18:20
- Sunday: 09:30 to 16:30
Note: Ticket collection times are: Mon-Fri 0600-1900, Sat 0600-1900, Sun 1100-1800
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times |
Note: Ticket collection times are: Mon-Fri 0600-1900, Sat 0600-1900, Sun 1100-1800 |
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room |
Note: Closed until further notice |
| Waiting room information | On each platform |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | Yes |
| Customer help points information | Ticket Office only |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machine is available during ticket office opening hours. The ticket machine takes cash, debit and credit cards. The ticket machine is next to the booking office. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category A.
Step
free access is available from the station car park and a footbridge with lifts
connects both platforms. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
|
| Ticket gates exist | Yes |
| Ticket gates information | Ticket gates available during ticket office opening hours. |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 76 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 03450 507 080 |
| Bus services available | Yes |
|---|---|
| Bus services information | Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | At the front of the station |
| Cycle storage information | 5 hoops |
| Rail replacement information | At the station car park |
|---|---|
| Taxi rank information | At the front of the station |
Follow this link to find the station map