Great Malvern at a glance
Address:
Great Malvern stationStation Approach
Malvern
Worcestershire
WR14 3AL
Ticket office:
Monday to Friday: 06:00 - 17:00Saturday: 07:00 - 14:00
Sunday: Unavailable
None
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | On platform towards Worcester None
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Great Malvern Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: No |
| Seated area | Yes
|
|---|---|
| Waiting room | Yes
|
| Station buffet | No
|
| Toilets | Yes
The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities | No
|
| Wifi |
No
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | No
|
| Accessible booking office counter available | 1 to 1 contact with ticket office staff No
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | Yes
The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
| Step free access | Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station. Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer. Customers travelling using a wheelchair will be able to board and alight the service as normal. This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | SABA UK |
| Car park 1 spaces | 122 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details | Telephone: 0330 123 5247 |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 14 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage types |
|
| Rail replacement information | In the event of engineering the bus/coach will collect from: On the station car park at Platform 1. |
|---|---|
| Taxi rank |
Follow this link to find the station map