Chester Road at a glance
Address:
Chester Road stationStation Approach
Sutton Coldfield
West Midlands
Chester Road
B73 5JS
Ticket office:
Monday to Thursday: 06:00 - 19:00Friday: 07:00 - 20:00
Saturday: 08:00 - 20:00
Sunday: 09:00 - 16:00
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | Ticket Vending Machines are located on the walkway leading to Platform 1 and outside the ticket office leading to Platform 2.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Chester Road is acredited by the Secure Station Scheme** |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | The waiting room will be unavailable when the station is unstaffed. |
| Station buffet | No
|
| Toilets | N/A |
| Baby changing facilities | No
|
| Wifi |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248998 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | A Ticket Vending Machine is available in the station entrance area to Platform 2. |
| Accessible booking office counter available | Staff will come out |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | No
|
| Step free access | This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. |
| Ticket gates | No
|
| Impaired mobility set down available | Slope entrance to station from Bus stop. Ramps to platforms 120m. |
| Wheelchairs | Wheelchairs are not available at this station |
| Car park 1 | Green Lanes |
|---|---|
| Car park 1 operator | Transport for West Midlands |
| Car park 1 spaces | 164 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage types |
|
| Rail replacement information | Rail replacement vehicles will operate from the bus stops on Chester Road, near to the junction with Green Lane. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. Please click here for a directional video to the rail replacement bus stop. |
|---|---|
| Taxi rank |