Birmingham Snow Hill Train Station
Birmingham Snow Hill at a glance
Address:
Colmore Row
Birmingham
West Midlands
B3 2BJ
Ticket office:
- Monday, Tuesday, Wednesday and Thursday: 06:00 to 21:00
- Friday: 06:00 to 23:00
- Saturday: 07:00 to 23:00
- Sunday: 08:00 to 20:00
Note: None
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times |
Note: None |
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information |
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room |
|
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Coffee kiosk Food outlet (Seating unavailable) |
| Toilets available | Yes |
| Toilets information | The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | No |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 24 hours, 7 days a week (except Christmas Day and Boxing Day) |
| Helpline contact details | Note: 0800 0248998 |
| Customer help points available | Yes |
| Staff help information | This station is fully staffed. Your assistance will be provided by station staff. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | A Ticket Vending Machine is available on the station concourse, by the Ticket Office. |
| Accessible booking office counter available | Yes |
| Accessible booking office counter information | None |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are not available |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At station front on Colmore Row. |
| Wheelchairs | Yes |
| Car park 1 | Birmingham Snow Hill (Council Managed) |
|---|---|
| Car park 1 operator | Local Council |
| Car park 1 spaces | 800 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | No |
|---|
| Rail replacement information | In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row. |
|---|---|
| Taxi rank information | BBs 0121 693 3333 TOA 0121 427 8888 |
| Metro services available | Yes |
| Metro services information | The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk
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Follow this link to find the station map