Station message
The escalators are out of order between platform 3 and the station entrance and exit at Birmingham Snow Hill station.
Birmingham Snow Hill at a glance
Address:
Birmingham Snow Hill stationColmore Row
Birmingham
West Midlands
B3 2BJ
Ticket office:
Monday to Thursday: 06:00 - 21:00Friday: 06:00 - 23:00
Saturday: 07:00 - 23:00
Sunday: 08:00 - 20:00
None
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | None
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Birmingham Snow Hill is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room |
|
| Station buffet | Coffee kiosk Food outlet (Seating unavailable) |
| Toilets | The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service. |
| Baby changing facilities | Yes
|
| Wifi | |
| Shops | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248998 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is fully staffed. Your assistance will be provided by station staff.
|
| Induction loop available | Yes |
| Ticket machine | A Ticket Vending Machine is available on the station concourse, by the Ticket Office. |
| Accessible booking office counter available | None |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| National Key toilets available | Yes
|
| Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. |
| Ticket gates | Yes
|
| Impaired mobility set down available | At station front on Colmore Row. |
| Wheelchairs | Wheelchairs are available at this station |
| Car park 1 | Multi-storey Car Park |
|---|---|
| Car park 1 operator | Local Council |
| Car park 1 spaces | 863 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here |
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| Rail replacement information | Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. |
|---|---|
| Taxi rank | |
| Metro services | The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk |