Birmingham Moor Street Train Station
The lifts are out of order between platform 1 and overbridge until further notice at Birmingham Moor Street station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Birmingham Moor Street at a glance
- Monday to Friday: 05:40 to 00:10
- Saturday: 05:55 to 23:55
- Sunday: 08:40 to 00:10
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Seated area available
|Staffing level||Part time|
|Ticket office information||
Next to main ticket office.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
Chiltern Smartcards can be obtained from www.chilternrailways.co.uk
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
|Left luggage contact details|
|Lost property contact details||
Telephone: 03456 005 165
|First class lounge||No|
|Seated area available||Yes|
|Waiting room information||
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
|Station buffet available||Yes|
|Station buffet information||Café, Buffet, Coffee kiosk|
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|ATM information||Located within a retail outlet on the station|
|Bureau de change available||No|
|Shops information||Newsagent, Flower stall|
|Helpline opening times||
|Helpline contact details||
Note: 03456 005 165
|Customer help points available||Yes|
|Staff help information||
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
|National key toilets available||Yes|
|Step free access||Yes|
|Step free access information||
Step Free Access Category A. Step free access to all platforms.
|Ticket gates exist||Yes|
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
At the main entrance.
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available||Yes|
|Cycle storage number of spaces||28|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Between Platforms 2 and 3 at the south end of the station.|
|Rail replacement information||
This station is not usually served by rail replacement buses, due to difficult road access.