Shrewsbury Train Station
Shrewsbury at a glance
Address:
Castle Foregate
Shrewsbury
Shropshire
SY1 2DQ
Ticket office:
- Monday to Friday: 05:20 to 20:40
- Saturday: 05:20 to 19:40
- Sunday: 07:20 to 19:40
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office information | On the left in the station subway |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room | No |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Staff help information | Monday to Saturday 05:00 to 01:00 Sunday 07:00 to 00:45 Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machine(s) take cash, and major debit and credit cards. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | The National key toilets are located on Platform 4a; these toilets are operated by a radar key. |
| Step free access | Yes |
| Step free access information | Category B. Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Howard Street |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 145 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Car park 2 | Station Forecourt |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 11 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Bus services available | Yes |
|---|---|
| Bus services information | Bus stops are located near the station on Castle Street. Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 100 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | On Platform 7 |
| Cycle storage information | 45 hoops |
| Rail replacement information | Wait at the station forecourt |
|---|---|
| Taxi rank information | Pick up and set down |
Follow this link to find the station map