Shrewsbury Train Station
Shrewsbury at a glance
Address:
Castle Foregate
Shrewsbury
Shropshire
SY1 2DQ
Ticket office:
- Monday to Friday: 05:20 to 20:40
- Saturday: 05:20 to 19:30
- Sunday: 07:30 to 19:30
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the left in the station subway |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room | No |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Staff help information | Help provided at the following times and by on train staff outside staffing hours 0500 - 0100 Mondays to Saturdays 0700 - 0045 Sundays |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machines take cash, debit and credit cards. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | The National key toilets are located on Platform 4a; these toilets are operated by a radar key. |
| Step free access | Yes |
| Step free access information | Category B Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers
For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Car park 1 | Howard Street |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 145 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Car park 2 | Station Forecourt |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 11 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Bus services available | Yes |
|---|---|
| Bus services information | Bus stops are located near the station on Castle Street. Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 100 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | on Platform 7 |
| Cycle storage information | 45 hoops |
| Rail replacement information | Wait at the station forecourt |
|---|---|
| Taxi rank information | Pick up and set down |
Follow this link to find the station map