Carlisle at a glance
Address:
Carlisle stationCourt Square
Carlisle
Cumbria
CA1 1QZ
Ticket office:
Monday to Friday: 05:00 - 20:00Saturday: 05:00 - 20:00
Sunday: 09:00 - 20:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket machines can be found in the booking hall.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Left luggage | |
|---|---|
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Seating available on all platforms with waiting rooms throughout. |
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7 |
| Baby changing facilities | Yes
|
| Wifi | |
| Post box | Yes
|
| Shops | Newsagent |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08000 158 123 (08000 158 124 Textphone) |
|---|---|
| Staff help | Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | No
|
| Step free access | Category A - This station has step-free access to all platforms / the platform Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request. |
| Ticket gates | No
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Carlisle Car Park 1 |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 160 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 2 | Carlisle Car Park 2 |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 75 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website . Different rates apply to non-rail users - please speak to a member of staff. Eco-friendly car hire available from this station. Click here for more information. |
| Onward travel | Information to plan your onward journey is available in a printable format here . |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 16 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 8. |
| Cycle storage information | Space for 16 cycles on Platform 8. 8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces) |
| Cycle storage types |
|
| Cycle hire | - Website: https://www.bordercitycyclehire.com/ - Phone Number (Answerphone 24hrs): +44 1228 808253 - email: [email protected] |
| Rail replacement information | Rail replacement coach services can be found at the front of the station. ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road. |
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