Carlisle Train Station
Carlisle at a glance
Address:
Court Square
Carlisle
Cumbria
CA1 1QZ
Ticket office:
- Monday to Friday: 05:00 to 20:00
- Saturday: 05:00 to 20:00
- Sunday: 09:00 to 20:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office information | Ticket machines can be found in the booking hall. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | Applicable Operators: TransPennine Express |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Seating available on all platforms with waiting rooms throughout. |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7 |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Newsagent |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available | Yes |
| Customer help points information | Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
| Staff help information | Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | No |
| Step free access | Yes |
| Step free access information | Category A - This station has step-free access to all platforms / the platform Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request. |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 160 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff. |
| Car park 2 | Station Car Park 2 |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 79 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 16 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 8. |
| Cycle storage information | Space for 16 cycles on Platform 8. 8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces) |
| Cycle hire available | Yes |
| Cycle hire information | Peddalpushers Lonnings End, Sandy Lonning, Brampton, CA8 1RA |
| Rail replacement information | Rail replacement coach services can be found at the front of the station |
|---|---|
| Car hire available | Yes |
| Car hire information | Hertz |
Follow this link to find the station map