Prestatyn Train Station
Station message
The ticket vending machines are out of order at Prestatyn station.
Prestatyn at a glance
Address:
Bridge Road
Prestatyn
Denbighshire
LL19 7ER
Ticket office:
- Monday to Friday: 06:20 to 19:30
- Saturday: 06:20 to 19:30
- Sunday: 09:30 to 17:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Taxi-rank
- Wifi
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | No |
| Station buffet available | No |
| Station buffet information | Cold drinks vending machine |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | No |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Customer help points information | Ticket office for advice only. |
| Staff help information | There are no platform staff available at this station. Assistance will be provided by the Conductor on the train. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machine(s) take cash, and major debit and credit cards. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Nearest stations with more facilities |
|
| National key toilets available | No |
| Step free access | Yes |
| Step free access information | Category A. Step free access to both platforms via a footbridge with ramps and a lift. |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | No |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Denbighshire County Council |
| Car park 1 spaces | 36 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 03333211202 |
| Bus services available | Yes |
|---|---|
| Bus services information | The nearest bus stops are located on the High Street. Buy a Prestatyn PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available | No |
|---|
| Rail replacement information | Wait at bus stops on Bastion Road |
|---|---|
| Taxi rank information | Taxi office outside the station. |
Follow this link to find the station map