Wrexham General at a glance
Address:
Wrexham General StationStation Approach
Wrexham
LL11 2AA
Ticket office:
Monday to Friday: 06:15 - 19:15Saturday: 06:45 - 19:45
Sunday: 09:30 - 17:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times | Outside the station entrance
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | AW |
| Top up Smartcards here | Yes |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Situated on platform 2/3
|
| Station buffet | Yes
|
| Toilets | The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities | The toilets are located on platform 1. |
| Wifi | |
| Post box | Yes
|
| Helpline | 03333 211202
|
|---|---|
| Staff help | Customers requiring assistance should make themselves known at the booking office during opening hours, or the customer service office behind the waiting room on platform 2/3 at all other times Help Points available - Location: Alongside lift doors at both platform and bridge level Induction Loop Availability - Induction Loops in Help Points and at Ticket Office Window
|
| Induction loop available | Yes |
| Ticket machine | Ticket machines have touchscreen controls. |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Step free access | Category A. Step free access to Platform 1 (to Shrewsbury) from the car park via the booking office or night gate. Step free access to Platform 2 (to Chester), Platform 3, and Platform 4 (Wrexham-Bidston Line) via a footbridge and lifts. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | APCOA |
| Car park 1 spaces | 67 |
| Car park 1 opening times |
|
| Car park 1 contact details | https://www.apcoa.co.uk/find-parking/locations/wrexham/wrexham-general-station-… |
| Onward travel | Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 24 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Cycle parking is in two locations at Wrexham General. 8 Sheffield stands providing for 16 bicycle parking spaces are located to the left of the main station entrance. 4 Sheffield stands providing for 8 bicycle parking spaces are located under a shelter on platform 4 (Wrexham to Bidston Line) |
| Cycle storage types |
|
| Cycle hire | There are no cycle hire facilities at this station. |
| Rail replacement information | The rail replacement stop is in the station car park. |
|---|