Wrexham General Train Station
Station message
New local lockdown restrictions: Wrexham County Council area. The Welsh Government has tightened coronavirus laws across the Wrexham County Council area to prevent the virus spreading. More information can be found hereWrexham General at a glance
Address:
Station Approach
Regent Street
Wrexham
Wrexham
LL11 1EL
Ticket office:
- Monday to Friday: 06:15 to 19:15
- Saturday: 06:45 to 19:45
- Sunday: 11:30 to 19:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Outside the station entrance |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Situated on platform 2. |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Staff help information | No platform staff available at the station however assistance is provided by the Conductor on the train. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Nearest stations with more facilities |
Note:
To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk |
| National key toilets available | Yes |
| National key toilets information | The National key toilets are located on Platform 1; these toilets are operated by a radar key. |
| Step free access | Yes |
| Step free access information | Category B Step free access to Platform 1 (to Shrewsbury) from the station forecourt. Step free access to Platforms 2 (to Chester) and 3 (Wrexham - Bidston Line) via a footbridge and lifts
For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 68 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Bus services available | Yes |
|---|---|
| Bus services information | Buy a Wrexham & Ruabon PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | at the station front |
| Cycle storage information | 10 hoops |
| Rail replacement information | Wait at bus stop in station car park |
|---|