Station message
The lifts are out of order between platform 2 and the entrance/exit at Worcester Foregate Street station. If you might need extra help to re-arrange your travel plans because of this, please get in touch with West Midlands Railway by phone on Freephone 0800 024 8998 or Next Generation Text: 18001 0800 024 8998.
Worcester Foregate Street at a glance
Address:
Worcester Foregate Street stationForegate Street
Worcester
Worcestershire
WR1 1DB
Ticket office:
Monday to Friday: 06:10 - 19:00Saturday: 06:10 - 19:00
Sunday: 09:00 - 16:45
None
- Ticket office
- Step-free access
- Prepurchase collection
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | A Ticket Vending Machine is located in the Booking Hall, next to the Ticket Office window. None
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Worcester Foregate Street Station is accredited by the Secure Station Scheme** |
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| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Waiting rooms on platforms 1 & 2, step free with push button automatic door opener |
| Station buffet | Yes
|
| Toilets | The toilets are located on Platform 1. The toilet facilities are available Monday - Sunday 05:40-21:30. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Sunday 05:40-21:30 . |
| Baby changing facilities | Yes
|
| Wifi |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248998 24 hours, 7 days a week (except Christmas Day and Boxing Day)
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|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | A Ticket Vending Machine is available by the Ticket Office. |
| Accessible booking office counter available | 1 to 1 contact with ticket office staff |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:40-21:30 |
| Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
|
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Wheelchairs are not available at this station |
| Onward travel | Information to plan your onward journey is available in a printable format here |
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| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 36 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage types |
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| Rail replacement information | Rail replacement vehicles will operate from the bus stop outside Odeon on Foregate Street. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. Please click here for a directional video to the rail replacement bus stop. |
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