University (Birmingham) Train Station
University (Birmingham) at a glance
Address:
University Road West
Edgbaston
West Midlands
B15 2FB
Ticket office:
- Monday to Friday: 07:00 to 20:00
- Saturday: 08:00 to 19:00
- Sunday: 10:00 to 16:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | A Ticket Vending Machine is located in the Booking Hall. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **University Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | No |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
| Customer help points available | Yes |
| Customer help points information | On both platforms |
| Staff help information |
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | A Ticket Vending Machine is located in the Booking Hall. |
| Accessible booking office counter available | No |
| Accessible booking office counter information | Staff will come out |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are not available |
| Accessible public telephones information | Public telephones are not accessible |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Level access to Booking Hall. Lifts to both platforms, or 32 steps down to platform 1 (trains to Birmingham) and 31 steps to platform 2. Doors to Booking Hall have a low-level button to open. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | Station is adjacent to public bike parking |
| Cycle storage information | Station is adjacent to public bike parking |
| Rail replacement information | In the event of engineering the bus/coach will collect you from: |
|---|---|
| Rail replacement map links | |
| Taxi rank information | University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888 |