Station message
The opening hours of the ticket office at this station are subject to an ongoing consultation. For more information, please visit the proposed changes to ticket offices webpage.
Kenilworth at a glance
Address:
Kenilworth stationStation Road
Kenilworth
Warwickshire
CV8 1JJ
Ticket office:
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
Station information
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Station operator | West Midlands Railway |
Ticket office opening times | Yes
The retail unit at the station sells tickets. This is operated by a third party, not a railway company. |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Smartcards issued here | No |
Validate Smartcards here | No |
Penalty fares | WM |
Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. |
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Left luggage | Available: No |
Lost property | Available: No |
Seated area | No
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Waiting room | Yes
Passengers may wait in the retail unit during opening hours. There is also a waiting shelter on the platform. |
Station buffet | No
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Toilets | Yes
A toilet is located within the retail unit, and is available to all passengers when open. |
Baby changing facilities | Yes
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Wifi | No
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Shops | A retail unit is situated at the station, selling a range of hot and cold drinks and snacks, as well as the full range of train tickets for all operators. Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 24 hours, 7 days a week (except Christmas Day and Boxing Day)
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Staff help | This station is unstaffed. Your assistance will be provided by our on-train Conductor team. |
Induction loop available | Yes |
Ticket machine | No
|
Ramp for train access available | Yes
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Accessible taxis information | No
|
National Key toilets available | No
Accessible toilets are available |
Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train. |
Ticket gates | No
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Impaired mobility set down available | No
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Car park 1 | Station Car Park |
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Car park 1 operator | SABA UK |
Car park 1 spaces | 71 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | Telephone: 0330 123 5247 |
Rail replacement information | Rail replacement vehicles pick up and set down from the bus stop in front of the station building. Please check the destination before boarding. |
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Follow this link to find the station map