Kenilworth Train Station
The lifts will be out of order from now until further notice at Kenilworth station.
Kenilworth at a glance
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
|Staffing level||Part time|
|Station operator||West Midlands Railway|
|Ticket office information||
The retail unit at the station sells tickets. This is operated by a third party, not a railway company.
|Ticket office opening times||Yes|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Waiting room information||
Passengers may wait in the retail unit during opening hours. There is also a waiting shelter on the platform.
A toilet is located within the retail unit, and is available to all passengers when open.
|Baby changing facilities available||Yes|
|Bureau de change available||No|
A retail unit is situated at the station, selling a range of hot and cold drinks and snacks, as well as the full range of train tickets for all operators.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline opening times||
Note: 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248998
|Customer help points available||Yes|
|Staff help information||
This station is unstaffed. Your assistance will be provided by our on-train Conductor team.
|Staff help opening times||Unknown|
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|National key toilets available||No|
|Step free access||Yes|
|Step free access information||
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train.
|Ticket gates exist||No|
|Car park 1||Station Car Park|
|Car park 1 operator||SABA UK|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Cycle storage available||Yes|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Adjacent to the station building
|Rail replacement information||
Rail replacement vehicles pick up and set down from the bus stop in front of the station building. Please check the destination before boarding.