Hereford Train Station
Station message
Please note that the platforms at this station have a gentle slope. Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.
Hereford at a glance
Address:
Station Approach
Hereford
Herefordshire
HR1 1BB
Ticket office:
- Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 07:10 to 17:45
- Sunday: 08:10 to 18:45
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office information | The ticket office is inside the station building. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Penalty fares | Applicable Operators: Great Western Railway, West Midlands Trains |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room |
Note: Closed until further notice |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Café |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | Yes |
| Staff help information | Assistance will be provided by the Conductor on the train when staff are not available on the platform. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machines take cash, debit and credit cards. The ticket machines are only accessible during ticket office opening hours. |
| Accessible booking office counter available | Yes |
| Accessible booking office counter information | A low level counter is available at the Ticket Office. |
| Ramp for train access available | Yes |
| Accessible taxis information | Available from the taxi rank. |
| Accessible public telephones information | The pay phone (coins only) is available for use on platform 3. |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category B Step free access through the ticket hall to Platform 3 and 4. A footbridge lifts connects Platforms 1 and 2.
For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Set down and pick up in the station car park, adjacent to the station building. |
| Wheelchairs | Yes |
| Car park 1 | Main Car Park |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 175 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 50 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Limited cycle stands are available in the car park. |
| Cycle storage information |
| Rail replacement information | Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards. |
|---|---|
| Taxi rank information | There is a taxi rank in the station car park, adjacent to the station building. |
Follow this link to find the station map