Hereford Train Station
Station message
The lifts are out of order between Platform 3 and Station front until further notice at Hereford station.
Hereford at a glance
Address:
Station Approach
Hereford
Herefordshire
HR1 1BB
Ticket office:
- Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 07:10 to 17:45
- Sunday: 08:10 to 18:45
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office information | The ticket office is inside the station building. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Penalty fares | Applicable Operators: Great Western Railway, West Midlands Trains |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room |
Note: Closed until further notice. |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Café |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | Yes |
| Staff help information | Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | The ticket machine(s) take cash, and major debit and credit cards. The ticket machines are only accessible during ticket office opening hours. |
| Accessible booking office counter available | Yes |
| Accessible booking office counter information | A low level counter is available at the Ticket Office. |
| Ramp for train access available | Yes |
| Accessible taxis information | Available from the taxi rank. |
| Accessible public telephones information | The pay phone (coins only) is available for use on platform 3. |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category B. Step free access through the ticket hall to Platform 3 and 4. A footbridge lifts connects Platforms 1 and 2. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Set down and pick up in the station car park, adjacent to the station building. |
| Wheelchairs | Yes |
| Car park 1 | Main Car Park |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 175 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 08450 507 080 |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 50 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Limited cycle stands are available in the car park, adjacent to the bus shelter. |
| Rail replacement information | Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards. |
|---|---|
| Taxi rank information | Taxi rank in the station car park, adjacent to the station building. |
Follow this link to find the station map