Station message
The ladies' toilets on platform 3 are currently out of order at Hereford station.
Hereford at a glance
Address:
Hereford StationStation Approach
Hereford
Herefordshire
HR1 1BB
Ticket office:
Monday to Saturday: 05:15 - 18:40Sunday: 09:15 - 18:40
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times | The ticket office is inside the station building.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Penalty fares | AW |
| Top up Smartcards here | Yes |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room |
|
| Station buffet | Café |
| Toilets | The toilets are located on Platforms 2&3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The toilets opening hours are available: 06:15 - 21:00 Monday - Saturday, 09:15 - 21:00 Sunday. |
| Baby changing facilities | Yes
|
| Wifi | |
| Post box | No
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 03333 211202
|
|---|---|
| Staff help | Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
|
| Induction loop available | Yes |
| Ticket machine | The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen. The ticket machines are only accessible during ticket office opening hours. |
| Accessible booking office counter available | A low level counter is available at the Ticket Office. |
| Ramp for train access available | Yes
|
| Accessible taxis information | Available from the taxi rank. Taxi rank in the station car park, adjacent to the station building. |
| Accessible public phones | No
|
| National Key toilets available | The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours. |
| Step free access | Category A Step free access through the ticket hall to Platform 3 and 4. A footbridge lifts connects Platforms 1 and 2. |
| Ticket gates | Wide aisle gates available. |
| Impaired mobility set down available | Main car park. |
| Wheelchairs | Yes
|
| Car park 1 | Main Car Park |
|---|---|
| Car park 1 operator | APCOA |
| Car park 1 spaces | 135 |
| Car park 1 opening times |
|
| Car park 1 contact details | https://www.apcoa.co.uk/find-parking/locations/hereford/hereford-station-herefo… |
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 50 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Cycle parking is provided at four locations. 5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby. |
| Cycle storage types |
|
| Cycle hire | There are no cycle hire facilities at this station. |
| Rail replacement information | The rail replacement bus stop at Hereford is a local bus stop outside the medical centre. |
|---|---|
| Taxi rank |