St Albans Abbey Train Station
Station messagePlease note that this station is unstaffed. Passengers requiring assistance getting on and off the train are strongly advised to pre-book so a member of staff can be present to help them. This can be done by calling Assisted Travel on 0800 092 4260.
St Albans Abbey at a glance
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Seated area available
|Station operator||London Northwestern Railway|
|Ticket office information||
A Ticket Vending Machine is located at the station entrance.
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0006 Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**St. Albans Abbey station is accredited by the Secure Station Scheme**
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Helpline opening times||
Note: 08:00 - 22:00, 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248 997
|Customer help points available||Yes|
|Customer help points information||
|Staff help information||
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
|Staff help opening times||No|
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
A Ticket Vending Machine is located on Platform One.
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are not available
|Accessible public telephones information||
Public telephones are not accessible
|National key toilets available||No|
|Step free access||Yes|
|Step free access information||Level access to single platform from car park
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Impaired mobility set down information||
Pick-up possible in car park.
|Car park 1||Station Car Park|
|Car park 1 operator||Indigo|
|Car park 1 spaces||20|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0330 1235 247
|Cycle storage available||Yes|
|Cycle storage number of spaces||20|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||station platform|
|Rail replacement information||
Towards Watford - Public Service bus stop A/Rail Replacement bus stop on A5183 on Holywell Hill near to the station entrance car park.
Towards St Albans - Public Service bus stop B/Rail Replacement bus stop on A5183 on Holywell Hill.
Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange.