Station message
Please be aware that there is a larger than usual stepping distance between the platform and the train at this station. If you require assistance boarding or alighting, please speak to the on train team.
St Albans Abbey at a glance
Address:
St Albans Abbey stationHolywell Hill
St Albans
Hertfordshire
AL1 2DN
Ticket office:
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Seated area available
Station information
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | London Northwestern Railway |
| Ticket office opening times | A Ticket Vending Machine is located at the station entrance. |
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0006 Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **St. Albans Abbey station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Closed until further notice |
| Station buffet | No
|
| Toilets | N/A |
| Baby changing facilities | No
|
| Wifi |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248 997 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is unstaffed. Your assistance will be provided by our on-train Conductor team. |
| Induction loop available | Yes |
| Ticket machine | A Ticket Vending Machine is located on Platform One. |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | N/A |
| Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. |
| Ticket gates | No
|
| Impaired mobility set down available | Pick-up possible in car park. |
| Wheelchairs | There are no wheelchairs available at this station |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | SABA UK |
| Car park 1 spaces | 29 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 20 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Station platform |
| Cycle storage types |
|
| Rail replacement information | Rail replacement vehicles will operate from bus stop A on A5183 Holywell Hill, near the station car park entrance, for services to Watford. Services to St Albans will operate from bus stop B on A5183 Holywell Hill. Please check your destination before boarding. Please click below for walking directions from the station to the rail replacement bus stop. |
|---|---|
| Airport | Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange. |