Lancaster Train Station

Lancaster at a glance

Address:

Lancaster station
Meeting House Lane
Lancaster
Lancashire
LA1 5NW

Ticket office:

Monday to Friday: 05:15 - 19:45
Saturday: 05:15 - 19:45
Sunday: 09:30 - 20:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank

Station information

Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Avanti West Coast
Ticket office opening times

Ticket machines can be found in the ticket hall and on platform 3

  • Monday to Friday: 05:15 - 19:45
  • Saturday: 05:15 - 19:45
  • Sunday: 09:30 - 20:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here No
Penalty fares VT
Top up Smartcards here Yes
Customer service information

There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.​​​​​​​

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
Left luggage

Available: No
Lost property

Available: Yes
Seated area
Yes
Waiting room
Yes

Yes, located platform 4/5 and platform 3
Trolleys
Yes
Station buffet
Yes
Toilets
Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Toilets are open while the station is open.
Baby changing facilities
Yes
Wifi
No
ATM machine
No

Located on concourse Located by the ticket office
Shops

News agent

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/

Staff help

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

  • Monday to Friday: 04:50 - 23:30
  • Saturday: 04:50 - 23:30
  • Sunday: 08:00 - 22:45
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available
Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Step free access

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
Ticket gates
No
Impaired mobility set down available
Yes
Wheelchairs
Yes
Car park 1 Station Car Park
Car park 1 operator Avanti West Coast
Car park 1 spaces 165
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 charges
  • Daily: £12.50
  • Monthly: £166.00
  • Three monthly: £374.00
  • Annual: £1,200.00
Car park 1 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

URL: https://www.nationalrail.co.uk/

Onward travel

Information to plan your onward journey is available in a printable format here

Cycle storage available Yes
Cycle storage spaces 188
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Platform 1 (south end)120 Stands

Platform 3 (middle) 16

Platform 4 (North End), 12 Stands

Platform 5, 40 Stands
Cycle storage information

120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
Cycle storage types
  • Stands
Cycle hire

Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected] www.leisurelakesbikes.com

Rail replacement information

Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
Taxi rank

Follow this link to find the station map

Live arrivals and departures

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