Lancaster at a glance
Address:
Lancaster stationMeeting House Lane
Lancaster
Lancashire
LA1 5NW
Ticket office:
Monday to Friday: 05:15 - 19:45Saturday: 05:15 - 19:45
Sunday: 09:30 - 20:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket machines can be found in the ticket hall and on platform 3
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Customer service information | There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Yes, located platform 4/5 and platform 3 |
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. Toilets are open while the station is open. |
| Baby changing facilities | Yes
|
| Wifi | |
| ATM machine | Located on concourse Located by the ticket office |
| Shops | News agent |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 08000 158 123 (08000 158 124 Textphone) |
|---|---|
| Staff help | Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. |
| Step free access | Category A - This station has step-free access to all platforms Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office. |
| Ticket gates | No
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Lancaster Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 163 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here . |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 188 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 1 (south end)120 Stands Platform 3 (middle) 16 Platform 4 (North End), 12 Stands Platform 5, 40 Stands |
| Cycle storage information | 120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces) |
| Cycle storage types |
|
| Cycle hire | Leisure Lakes Bikes 103 Penny Street, Lancaster 01524 844389 [email protected] www.leisurelakesbikes.com |
| Rail replacement information | Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3. |
|---|---|
| Taxi rank |