Lancaster Train Station
Station message
In the interest of reducing anti-social behaviour and ensuring passenger safety, the gate at Platform 1 at Lancaster station will remain closed until further notice. Customers are advised to use the nearby alternative entrance.
Buses replace trains between Whitehaven and Workington on 30 and 31 October 2021. Please check before you travel. For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560.
Lancaster at a glance
Address:
Meeting House Lane
Lancaster
Lancashire
LA1 5NW
Ticket office:
- Monday to Friday: 05:15 to 19:45
- Saturday: 05:15 to 19:45
- Sunday: 09:30 to 20:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Station operator | Avanti West Coast |
| Ticket office information | Ticket machines can be found in the ticket hall and on platform 3 |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | Applicable Operators: TransPennine Express |
| Customer service information | There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
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|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Yes, located platform 4/5 and platform 3
|
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. Toilets are open while the station is open. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| ATM information | Located on concourse Located by the ticket office |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available | Yes |
| Staff help information | Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. |
| Step free access | Yes |
| Step free access information | Category A - This station has step-free access to all platforms Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office. |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 165 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff.
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| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 188 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 1 (south end)120 Stands
Platform 3 (middle) 16 Platform 4 (North End), 12 Stands Platform 5, 40 Stands
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| Cycle storage information | 120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces) |
| Cycle hire available | Yes |
| Cycle hire information | Leisure Lakes Bikes 103 Penny Street Lancaster 01524 844389 [email protected] www.leisurelakesbikes.com |
| Rail replacement information | Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
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|---|---|
| Taxi rank information | Taxi rank can be found outside the entrance adjacent to platform 3.
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Follow this link to find the station map