Lancaster Train Station
Station message
In the interest of reducing anti-social behaviour and ensuring passenger safety, the gate at Platform 1 at Lancaster station will remain closed until further notice. Customers are advised to use the nearby alternative entrance.
Lancaster at a glance
Address:
Meeting House Lane
Lancaster
Lancashire
LA1 5NW
Ticket office:
- Monday to Friday: 05:15 to 19:45
- Saturday: 05:15 to 19:45
- Sunday: 09:30 to 20:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Ticket machines can be found in the ticket hall and on platform 3 |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | Applicable Operators: TransPennine Express |
| Customer service information | There are two Customer Information points, one situated on platform 3 and the other situated on platform 4, however customers are encouraged to approach any member of station staff for information. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | No |
| Waiting room information | Closed until further notice. |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The National key toilets are located on Platforms 3 and 4; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located on concourse Located by the ticket office |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent |
| Customer help points available | Yes |
|---|---|
| Staff help information | Sunday 08:00 : 00:00, Weekdays (Mon - Fri) 04:50 : 00:00, Saturday 04:50 : 00:00 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | No |
| Step free access | Yes |
| Step free access information | Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office. |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 165 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff.
|
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 135 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 1 (North End), 28 Lockers, 38 Stands
Platform 4 (North End), 16 Lockers, 12 Stands
8 Stand spaces outside the West entrance
Platform 5, 40 Stands |
| Cycle storage information | 120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces) |
| Cycle hire available | Yes |
| Cycle hire information | Leisure Lakes Bikes 103 Penny Street Lancaster 01524 844389 [email protected] www.leisurelakesbikes.com |
| Rail replacement information | Pick Up / Drop Off at the bus stop outside the station rear entrance. |
|---|---|
| Taxi rank information | Taxi rank can be found outside the entrance. |