Holyhead Train Station
Holyhead at a glance
Address:
Station Approach
London Road
Holyhead
Anglesey
LL65 2BT
Ticket office:
- Monday to Friday: 06:10 to 19:10
- Saturday: 06:10 to 19:10
- Sunday: 10:30 to 17:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office information | Inside the ferry terminal |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | No |
| Waiting room |
Note: Closed until further notice |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located on concourse |
| Bureau de change available | Yes |
| Shops available | Yes |
| Shops information | Passport Photo Booth |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | Yes |
| Customer help points information | Ticket office for advice only |
| Staff help information | 24 hours Monday - Friday; 0001 - 2145 Saturday; 0700 - 0000 Sunday |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | This machine does not accept cash. Payment is by major debit and credit cards only. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category B Station can be accessed step-free via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House. Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
|
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Black Bridge |
|---|---|
| Car park 1 operator | Stena Line |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 08705755755 |
| Bus services available | Yes |
|---|---|
| Bus services information | For the nearest bus stop, walk across the footbridge and turn right onto the main road. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | on Platform 2 by the gate (in ferry port area). |
| Cycle storage information | 5 hoops |
| Rail replacement information | Wait at bus stops outside the station |
|---|---|
| Taxi rank information | From the front of the station |
| Port available | Yes |
| Port information | Ferry sailings to Dublin Ferry Port and Dun Laoghaire. |
Follow this link to find the station map