Station message
Following the fire earlier this year:
- All station entrances and exits now reopened.
- The accessible toilets and changing places will require customers to approach staff to open, as the intercom link is based in office affected by fire.
- Taxi rank now back to Gordon Street.
- Interlink Bus for Queen street and Buchanan Street Bus Station back to departing from Gordon Street canopy.
- All retail units except Gordon Street Coffee and Alston Bar are fully opened.
- All ticket Facilities are available.
- Passenger Assistance back to normal working.
Glasgow Central at a glance
Address:
Glasgow Central stationGordon Street
Glasgow
Strathclyde
G1 3SL
Ticket office:
ScotRail Ticket Office (High Level)
- Mon - Sat: 06:00 - 23:25
- Sun: 07:20 - 23:25
ScotRail Ticket Office (Low Level)
- Mon - Sat: 06:30 - 23:30
- Sun: 08:15 - 23:30
Avanti West Coast Ticket Office
- Mon - Sat: 05:15 - 21:30
- Sun: 09:15 - 21:30
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Network Rail |
| Ticket office opening times | ScotRail Ticket Office (High Level)
ScotRail Ticket Office (Low Level)
Avanti West Coast Ticket Office
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | NR |
| Top up Smartcards here | Yes |
| Left luggage |
|
|---|---|
| Lost property |
|
| First class lounge opening times | The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30. Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
|
|---|---|
| Seated area | No
|
| Waiting room |
|
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | Accessible toilets are located inside the Gordon Street entrance. There is also an accessible toilet on platform 9 opposite the water hydration point. Accessible shower is available within the changing places facility. Customers should approach staff to open, as the intercom link is based in office affected by an earlier fire |
| Baby changing facilities | Yes
|
| Showers | Yes
|
| Wifi | Yes
|
| Post box | Located on the concourse |
| ATM machine | Located on concourse |
| Shops | Wide range of shops |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
|---|---|
| Staff help | Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901. The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Ticket Office: available Travel Centre: not available |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis can be located on Gordon Street. |
| National Key toilets available | Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key. |
| Step free access | Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15. High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street. |
| Ticket gates | Ticket gates are located on platforms 3 to 17 |
| Impaired mobility set down available | At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff |
| Wheelchairs | Yes
|
| Car park 1 | Oswald Street NCP Car Park |
|---|---|
| Car park 1 operator | NCP |
| Car park 1 spaces | 555 |
| Car park 1 opening times |
|
| Car park 1 contact details |
| Onward travel | First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times: www.arrivabus.co.uk and www.stagecoachbus.com (not all buses are accessible) Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info For information about all public transport in Glasgow and Strathclyde the area visit: www.spt.co.uk The Station Interlink service for Queen Street Station and Buchanan Street Bus Station back departs from the Gordon Street canopy. For further information, including alternative travel options, please check the ScotRail website. |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 70 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage information | Located on platform 15. |
| Cycle storage types |
|
| Cycle hire | Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/ |
| Rail replacement information | Please click below for the exact location Buses pick up/drop off :- |
|---|---|
| Taxi rank | |
| Airport | GLASGOW AIRPORT: First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com |
| Port | Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast. |