Crewe Train Station
Crewe at a glance
Address:
Crewe stationNantwich Road
Crewe
Cheshire
CW2 6HR
Ticket office:
Monday to Friday: 05:30 - 20:00Saturday: 05:30 - 19:00
Sunday: 08:10 - 19:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket machines can be found in the Booking hall.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Customer service information | Customers are encouraged to approach a member of station staff with any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: Yes |
| First class lounge opening times | Location On the concourse above platform 5. To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
|
|---|---|
| Seated area | Yes
|
| Waiting room | Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
|
| Trolleys | Yes
|
| Station buffet | Shops and cafes available on P1-5 an P6-11 including the concourse Yes
|
| Toilets | Yes
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. Toilet opening times : Monday to Friday: 04.00am - 02.00am Saturday: 04.00am - 02.00am Sunday: 06.00am - 02.00am |
| Baby changing facilities | Yes
|
| Wifi |
No
|
| Post box | Yes
|
| ATM machine | Yes
|
| Shops | Yes
|
| Helpline | Passenger assistance meeting point - Ticket barriers near main entrance. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Staff help | Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access |
| Step free access | Category A - This station has step-free access to all platforms |
| Ticket gates | Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Pedley Street (Car Park 1) |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 525 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff. |
| Car park 2 | Weston Road (Car Park 2) |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 254 |
| Car park 2 opening times |
|
| Car park 2 charges |
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| Car park 2 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 186 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | All platforms |
| Cycle storage information | 10 hoops on platform 3 (2 x cycles per hoop = 20 spaces) 22 hoops on platform 5 (2 x cycles per hoop = 44 spaces) 20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces) 22 hoops on platform 11 (2 x cycles per hoop = 44 spaces) 17 hoops on platform 12 (2 x cycles per hoop = 34 spaces) 5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces) Short Stay Car Park Pedley Street 18 spaces Weston Road Car Park 10 spaces |
| Cycle storage types |
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| Rail replacement information | Rail replacement coach services can be found at the side of the station on the left as you exit. Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level. |
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Follow this link to find the station map