Bilbrook Train Station
Bilbrook at a glance
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Seated area available
|Ticket office information||
Please purchase a Permit to Travel from the machine before travelling. This is located at the top of the ramp to Platform 2.
|Ticket office opening times||No|
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Helpline opening times||
Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248998
|Customer help points available||Yes|
|Customer help points information||
On both platforms
|Staff help information||
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
|Staff help opening times||No|
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are not available
|Accessible public telephones information||
Public telephones are not accessible
|National key toilets available||No|
|Step free access||Yes|
|Step free access information||
Step free access to both platforms via ramp. Birmingham bound platform is 30m long, Shrewsbury bound platform is 50m long. Step free route between platforms is 125m.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available||No|
|Rail replacement information||In the event of engineering the bus/coach will collect from: Bus stop on Wolverhampton Road outside shops towards Shrewsbury, bus stop on opposite side of road adjacent to Duck Lane towards Wolverhampton|