Station message
The lifts are out of order between platforms 1 and 2 and the exit at Worcester Shrub Hill station.
Due to refurbishment works, the toilets are out of order until 11th July at Worcester Shrub Hill station.
Worcester Shrub Hill at a glance
Address:
Worcester Shrub Hill stationShrub Hill, off Shrub Hill Road
Worcester
Worcestershire
WR4 9EJ
Ticket office:
Monday to Thursday: 06:00 - 11:00Friday: 06:00 - 19:00
Saturday: 07:00 - 11:00
Sunday: 09:00 - 14:00
None
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | A Ticket Vending Machine is located in the Booking Hall. None
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Worcester Shrub Hill Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | No
|
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities | No
|
| Wifi |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248998 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | A Ticket Vending Machine is located in the Booking Hall. |
| Accessible booking office counter available | 1 to 1 contact with ticket office staff |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | Yes
|
| Step free access | This station has been classified as a step-free access category B3 station. This means that there is some step-free access, this may be in one direction only. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 Please note: Platform 1 is the only platform with step free access at Worcester Shrub Hill. Platform 2 and 3 can only be accessed as step free with station staff assistance. The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Wheelchairs are not available at this station |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | SABA UK |
| Car park 1 spaces | 93 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 5 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Rail replacement information | Rail replacement vehicles will operate from the bus stops on Shrub Hill Road. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. Please click here for a directional video to the rail replacement bus stop. |
|---|---|
| Taxi rank |