Station message
The lifts are out of order between platform 3 and the entrance/exit at Stourbridge Junction station.
Stourbridge Junction at a glance
Address:
Stourbridge Junction stationBrook Road
Stourbridge
West Midlands
DY8 1NH
Ticket office:
Monday to Thursday: 06:00 - 20:00Friday: 06:00 - 22:00
Saturday: 06:00 - 21:00
Sunday: 09:00 - 19:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | A Ticket Vending Machine is available on Platform 3.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Stourbridge Junction Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room | Yes
|
| Station buffet | Coffee kiosk Food vending machine |
| Toilets | The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities | No
|
| Wifi | |
| Post box | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 0800 0248998 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | An accessible Ticket Office counter is now available at Stourbridge Junction. |
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | Yes
|
| Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | Pick-up in car park. |
| Wheelchairs | Wheelchairs are not available at this station |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Transport for West Midlands |
| Car park 1 spaces | 819 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 90 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | By the Ticket Office. |
| Cycle storage types |
|
| Rail replacement information | Rail replacement vehicles will operate from the bus stop in the station car park. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. |
|---|---|
| Taxi rank |