Stourbridge Junction Train Station

Station message

The opening hours of the ticket office at this station are subject to an ongoing consultation. For more information, please visit the proposed changes to ticket offices webpage.

Stourbridge Junction at a glance

Address:

Stourbridge Junction station
Brook Road
Stourbridge
West Midlands
DY8 1NH

Ticket office:

Monday to Thursday: 06:00 - 20:00
Friday: 06:00 - 22:00
Saturday: 06:00 - 21:00
Sunday: 09:00 - 19:00
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank

Station information

Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator West Midlands Railway
Ticket office opening times

A Ticket Vending Machine is available on Platform 3.

  • Monday to Thursday: 06:00 - 20:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 21:00
  • Sunday: 09:00 - 19:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Validate Smartcards here No
Penalty fares LM
Customer service information

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Stourbridge Junction Station is accredited by the Secure Station Scheme**

Left luggage

Available: No

Lost property

Available: No

Seated area
Yes
Waiting room
Yes
Station buffet

Coffee kiosk Food vending machine

Yes
Toilets
Yes

The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.

Baby changing facilities
No
Wifi
No
Post box
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 0248998

URL: https://www.nationalrail.co.uk/

24 hours, 7 days a week (except Christmas Day and Boxing Day)

  • Monday to Sunday: 24 hours
Staff help

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

  • Monday to Thursday: 06:00 - 20:00
  • Friday: 06:00 - 22:00
  • Saturday: 06:00 - 21:00
  • Sunday: 09:00 - 19:00
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available

An accessible Ticket Office counter is now available at Stourbridge Junction.

Yes
Ramp for train access available
Yes
Accessible taxis information

Accessible taxis are not available

Accessible public phones

Public telephones are not accessible

National Key toilets available
Yes
Step free access

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket gates
No
Impaired mobility set down available

Pick-up in car park.

Yes
Car park 1 Station Car Park
Car park 1 operator Transport for West Midlands
Car park 1 spaces 819
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges Free
Car park 1 contact details

URL: https://www.nationalrail.co.uk/

Onward travel

Information to plan your onward journey is available in a printable format here

Cycle storage available Yes
Cycle storage spaces 90
Cycle storage sheltered No
Cycle storage CCTV Yes
Cycle storage location

By the Ticket Office.

Cycle storage types
  • Stands
Rail replacement information

In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park

Taxi rank

Follow this link to find the station map

Live arrivals and departures

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