Northampton Train Station
Station message
The lifts are out of order between The Overbridge and Platform 2 until further notice at Nuneaton station.
Northampton at a glance
Address:
Black Lion Hill
Northampton
Northamptonshire
NN1 1SP
Ticket office:
- Monday to Friday: 06:00 to 21:00
- Saturday: 06:00 to 21:00
- Sunday: 06:45 to 20:00
Note: Peak demand is 0700-1000 1630-1830 Mon-Fri
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Ticket Vending Machines are located in the Booking Hall. |
|---|---|
| Ticket office opening times |
Note: Peak demand is 0700-1000 1630-1830 Mon-Fri |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information |
Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Northampton station is accredited by the Secure Station Scheme**
|
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Starbucks |
| Toilets available | Yes |
| Toilets information | The toilets are located on the Main Concourse. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. The RADAR key is available at the Customer Information Point; the RADAR key is available from station security after 00:30 at night. The toilet facilities are available: Monday - Saturday 04:00-22:30 and Sunday 06:00-22:30. |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets,Male toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | WHSmith and Enterprise car rental |
| Helpline information | If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day. If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens. Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day. Please note that other train operating companies may have different contact centre hours for booking assistance. |
|---|---|
| Helpline opening times |
Note: 08:00 - 22:00, 7 days a week (except Christmas Day and Boxing Day) |
| Helpline contact details | Note: 0800 0248 997 |
| Customer help points available | Yes |
| Staff help information | This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Accessible booking office counter information | Booking clerk would go out side and serve the customer |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are available |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | The booking hall and all platforms have step free access via lifts. From Black Lion Hill, proceed to the car park side of the building via the ramp at the side of the building and enter on the ground floor. From the car park there is step free access to the ground floor. A lift is available from the ground floor up to booking office. Level access to footbridge from booking hall, wide ticket gates are available and staff will assist where necessary. From the footbridge there are lifts down to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | 4 x 20 minute parking bays outside front of station |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Indigo |
| Car park 1 spaces | 813 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 0330 1235 247 |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 85 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Long stay car park and blue badge parking bays area. |
| Cycle hire available | Yes |
| Cycle hire information | Cycle CoNNect Hub available outside the station on Black Lion Hill |
| Rail replacement information | In the event of engineering the bus/coach will collect from the layby/turning circle on the car park side of the station building. Please check the destination of your bus/coach before boarding. |
|---|---|
| Taxi rank information | Taxis can be obtained outside the front of the station. www.traintaxi.co.uk |
| Car hire available | Yes |
| Car hire information | Enterprise car rental can be found on the ground floor. |
Follow this link to find the station map