Chester Train Station

Chester at a glance

Address:

Chester Station
City Road
Chester
Cheshire
CH1 3NS

Ticket office:

Monday to Friday: 07:00 - 22:30
Saturday: 07:00 - 22:30
Sunday: 08:00 - 22:30
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Taxi-rank

Station information

Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Transport for Wales
Ticket office opening times

There are 3 machines next to the ticket barrier

  • Monday to Friday: 07:00 - 22:30
  • Saturday: 07:00 - 22:30
  • Sunday: 08:00 - 22:30
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Validate Smartcards here No
Penalty fares AW
Customer service information

Contact our Customer Relations team directly via the Transport for Wales Website.

Left luggage

Available: No

Lost property

Available: Yes

Telephone: 03333 211 202

URL: https://www.nationalrail.co.uk/

Seated area
Yes
Waiting room

Closed until further notice.

  • Monday to Sunday: 03:00 - 01:00
Trolleys
Yes
Station buffet

Coffee shop.

Buffet.

Public House/Bar.

Yes
Toilets
Yes

The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Baby changing facilities
Yes
Wifi
No
Post box
Yes

Located on the platform(s).

ATM machine
Yes

Located on the concourse.

Shops

News agent

Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

03333 211202

URL: https://www.nationalrail.co.uk/

  • Monday to Sunday: 08:00 - 20:00
Staff help

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

  • Monday to Sunday: 03:00 - 01:00
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available
Yes
Step free access

Category A.

Step free access is available to all platforms via lifts.

Ticket gates
Yes
Impaired mobility set down available
Yes
Wheelchairs
Yes
Car park 1 Chester East
Car park 1 operator APCOA
Car park 1 spaces 113
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 contact details

URL: https://www.apcoa.co.uk/tfwr

Car park 2 Chester West
Car park 2 operator APCOA
Car park 2 spaces 123
Car park 2 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 2 contact details

URL: https://www.apcoa.co.uk/tfwr

Onward travel

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Cycle storage available Yes
Cycle storage spaces 76
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.

Cycle storage types
  • Stands
Rail replacement information

The rail replacement bus stop is the local bus stop near the station.

Taxi rank

Follow this link to find the station map

Live arrivals and departures

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