Chester Train Station
Station message
The lifts are out of order between Platform 3 and the station until further notice at Chester station.
Until further notice, Chester ticket office has amended opening times, due to Covid, 0540-2040 Mondays to Saturdays and 0940-1710 Sundays.
Chester at a glance
Address:
City Road
Chester
Cheshire
CH1 3NS
Ticket office:
- Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 05:40 to 20:40
- Sunday: 09:30 to 17:30
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
Staffing level | Full time |
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CCTV | Yes |
Information systems |
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Ticket office information | There are 3 machines next to the ticket barrier |
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Ticket office opening times |
|
Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Top up Oyster cards here | No |
Use Oyster cards here | No |
Smartcards issued here | No |
Top up Smartcards here | No |
Validate Smartcards here | No |
Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
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Left luggage | No |
Left luggage contact details | |
Lost property | Yes |
Lost property contact details | Telephone: 03333 211 202 |
First class lounge | No |
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Seated area available | Yes |
Waiting room |
Note: Closed until further notice |
Trolleys available | Yes |
Station buffet available | Yes |
Station buffet information | Coffee shop Buffet Public House/Bar |
Toilets available | Yes |
Toilets information | The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. |
Baby changing facilities available | Yes |
Showers available | No |
Telephones available | Cards and Coins |
WiFi available | No |
Web kiosk | No |
Post box available | No |
Post box information | Located on the platform(s) |
Tourist information office available | No |
ATM available | Yes |
ATM information | Located on concourse |
Bureau de change available | No |
Shops available | Yes |
Shops information | News agent |
Helpline opening times |
|
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Helpline contact details | Note: 03333 211202 |
Customer help points available | No |
Staff help information | The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. |
Staff help opening times |
|
Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible booking office counter available | Yes |
Ramp for train access available | Yes |
National key toilets available | Yes |
Step free access | Yes |
Step free access information | Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
Ticket gates exist | Yes |
Impaired mobility set down available | Yes |
Wheelchairs | Yes |
Car park 1 | Chester East |
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Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 113 |
Car park 1 opening times |
|
Car park 1 charges |
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Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
Car park 2 | Chester West |
Car park 2 operator | National Car Parks Ltd |
Car park 2 spaces | 123 |
Car park 2 opening times |
|
Car park 2 charges |
|
Car park 2 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
Bus services available | Yes |
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Bus services information | First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
Cycle storage available | Yes |
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Cycle storage number of spaces | 76 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | in the concourse |
Cycle storage information | Cycle Storage is located behind the buffet on the main concourse. |
Rail replacement information | At the bus stop outside the station front |
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Taxi rank information | Outside the station front |
Follow this link to find the station map