Chester Train Station
Station message
The lifts between Platform 3 and Other Platforms are out of order at Chester station.
Until further notice, Chester ticket office has amended opening times, due to Covid, 0540-2040 Mondays to Saturdays and 0940-1710 Sundays.
Chester at a glance
Address:
City Road
Chester
Cheshire
CH1 3NS
Ticket office:
- Monday to Friday: 05:40 to 21:40
- Saturday: 05:40 to 21:40
- Sunday: 07:10 to 20:40
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | There are 3 machines next to the ticket barrier |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room |
Note: Closed until further notice |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Coffee shop Buffet Public House/Bar |
| Toilets available | Yes |
| Toilets information | The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Post box information | Located on the platform(s) |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located on concourse |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Staff help information | The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Chester East |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 113 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
| Car park 2 | Chester West |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 123 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
| Bus services available | Yes |
|---|---|
| Bus services information | First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 76 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | in the concourse |
| Cycle storage information | Cycle Storage is located behind the buffet on the main concourse. |
| Rail replacement information | At the bus stop outside the station front |
|---|---|
| Taxi rank information | Outside the station front |
Follow this link to find the station map