Chester at a glance
Address:
Chester StationCity Road
Chester
Cheshire
CH1 3DR
Ticket office:
Monday to Saturday: 06:10 - 22:15Sunday: 08:10 - 22:05
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | AW |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | |
| Lost property |
| Seated area | Yes
|
|---|---|
| Waiting room |
|
| Trolleys | No
|
| Station buffet | Coffee shop - Costa Coffee. Buffet. Public House/Bar. |
| Toilets | The toilets are located on Main Concourse and on Platform 7a. The National Key toilets are located on the Main Concourse and on Platforms 4a / 7a; these toilets are operated by a radar key. |
| Baby changing facilities | Yes
|
| Wifi | |
| Post box | Located on the platform(s). |
| ATM machine | No
|
| Shops | There is a WHSmith located on the main concourse. |
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 03333 211202
|
|---|---|
| Staff help | The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
|
| Induction loop available | Yes |
| Ticket machine | Ticket machines are located next to the ticket barriers. They have touchscreen controls. |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Outside the station. |
| Accessible public phones | No
|
| National Key toilets available | The National Key toilets are located on the Main Concourse and on Platforms 4a / 7a; these toilets are operated by a radar key. Main Concourse and Platforms 4a / 7a |
| Step free access | Category A. Step free access is available to all platforms via lifts. |
| Ticket gates | Wide aisle gates available. |
| Impaired mobility set down available | There's an unmarked location, outside the station. |
| Wheelchairs | Yes
|
| Car park 1 | Chester East |
|---|---|
| Car park 1 operator | APCOA |
| Car park 1 spaces | 149 |
| Car park 1 opening times |
|
| Car park 1 contact details | |
| Car park 2 | Chester West |
| Car park 2 operator | APCOA |
| Car park 2 spaces | 103 |
| Car park 2 opening times |
|
| Car park 2 contact details |
| Onward travel | Bus stop is located outside the station. First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 76 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked. To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route. |
| Cycle storage types |
|
| Cycle hire | There are no cycle hire facilities at this station. |
| Rail replacement information | The rail replacement bus stop is a local bus stop (S2) on City Road, next to The Queen at Chester Hotel. |
|---|---|
| Taxi rank |