Chester Train Station
Station message
Essential travel only - lockdown restrictions currently apply in England - https://www.gov.uk/guidance/national-lockdown-stay-at-home#travelChester at a glance
Address:
City Road
Chester
Cheshire
CH1 3NS
Ticket office:
- Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 05:40 to 20:40
- Sunday: 09:30 to 17:30
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | There are 3 machines next to the ticket barrier |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details | Telephone: 03333 211 202 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room |
Note: Closed until further notice |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Coffee shop Buffet Public House/Bar |
| Toilets available | Yes |
| Toilets information | The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Post box information | Located on the platform(s) |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located on concourse |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03333 211202 |
| Customer help points available | No |
| Staff help information | The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Nearest stations with more facilities |
Note:
To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Chester East |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 113 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
| Car park 2 | Chester West |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 123 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: Visit www.ncp.co.uk for parking prices. Telephone: 0345 050 7080 |
| Bus services available | Yes |
|---|---|
| Bus services information | First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 76 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | in the concourse |
| Cycle storage information | Cycle Storage is located behind the buffet on the main concourse. |
| Rail replacement information | At the bus stop outside the station front |
|---|---|
| Taxi rank information | Outside the station front |