Delay Repay FAQs

If you have a valid ticket for your journey, you can claim compensation for delays of just 15 minutes or more.

You can claim Delay Repay on our daily tickets, Season Tickets and Flexi Seasons.

• Online: The easiest way to claim is via our online Delay Repay form
• By post:
  • Download a Delay Repay claim form PDF or pick up a copy from our staffed stations
  • Post the completed form in an envelope to:
    Freepost LONDON NORTHWESTERN RAILWAY DELAY REPAY

Proof of defaced/spoilt tickets

As part of the delay repay claims process, you may be asked to deface / spoil your ticket and provide proof of this. This applies to single, return or day travel card tickets only. We ask for this so that we can ensure the ticket cannot be used or claimed against more than once.

You can deface your ticket by drawing a single line across the ticket, or by cutting the ticket in half (examples shown below). Please note, lines drawn on tickets in pencil or digitally will not be accepted.

Find out more, including how much compensation you might be entitled to, on our Delay Repay page.

If you activate a day of travel on your Flexi Season ticket, you can claim compensation for delays of 15 minutes or more. You can also make a claim if you activate a day's worth of travel and choose not to travel at the last minute due to the train delays.

• Online: The easiest way to claim is via our online Delay Repay form
• By post:
  • Download a Delay Repay claim form PDF or pick up a copy from our staffed stations
  • Post the completed form in an envelope to:
    Freepost LONDON NORTHWESTERN RAILWAY DELAY REPAY

Find out more, including how much compensation you might be entitled to, on our Delay Repay page.

If your journey qualifies and you're delayed by 15 minutes or more, you will now receive a prompt via email to submit a claim the day after you travel. The link in the email will automatically fill out and submit a claim form for you if you haven't made a claim for that journey already.

You'll only be eligible for One-click Delay Repay if:

• Your ticket is an Advance Single. This feature does not apply to other ticket types.
• You bought your ticket directly through your LNR (London Northwestern Railway) or WMR (West Midlands Railway) account, either on the app or website. Tickets purchased elsewhere will not qualify.