We work with 80 MPs for the constituencies our train lines serve
Where are we going?
Our Strategy
Our strategy is aligned to our business plans, values and vision. In it we outline how we will communicate our plans, aspirations, opportunities and challenges to the many stakeholders and partners we work with, as well as how we will measure our success.
Communications and Strategic Engagement: How it works
We work with a wide variety of organisations and individuals in communicating what we are doing, how we are doing it and doing so in a positive, open and transparent way.
This includes:
- What we are saying on social media
- Our interaction with other organisations including MPs, local authorities, rail users and across our communities, as well as partners and the media.
Facts and Figures
80 MPs
40 local authorities
We actively engage with 40 local authorities and councils and over a dozen rail user groups across our network
Rated #1 in engagement
We're proud to be the top-rated transport operator for engagement in our region
Learn more about our Social Values
Our activity has an essential value for society and our industry
What are we working on?
Upcoming events
Check out the key dates coming up in our diary
28th April 2026 – London Northwestern Railway Stakeholder Update Day
28th July 2026 – London Northwestern Railway Stakeholder Update Day
24th November 2026 – London Northwestern Railway Stakeholder Update Day
What it is: This day has a flexible format and combines a general business update (online) with the opportunity to book a slot throughout the day to catch up and discuss local and line specific issues that matter to stakeholders. The focus will be on the LNR network geography (North and South), with separate events for those who use the WMR network.
Who it is for: LNR stakeholders including rail user groups, local authority officers, councillors – anyone with an interest in what we are doing for and with our stakeholders. You can book a slot with our Stakeholder manager Geoff Grant directly, or by dropping us a note to [email protected].
What it is: This day has a flexible format and combines a general business update (online) with the opportunity to book a slot throughout the day to catch up and discuss local and line specific issues that matter to stakeholders. The focus will be on the LNR network geography (North and South), with separate events for those who use the WMR network.
Who it is for: LNR stakeholders including rail user groups, local authority officers, councillors – anyone with an interest in what we are doing for and with our stakeholders. You can book a slot with our Stakeholder manager Geoff Grant directly, or by dropping us a note to [email protected].
What it is: This day has a flexible format and combines a general business update (online) with the opportunity to book a slot throughout the day to catch up and discuss local and line specific issues that matter to stakeholders. The focus will be on the LNR network geography (North and South), with separate events for those who use the WMR network.
Who it is for: LNR stakeholders including rail user groups, local authority officers, councillors – anyone with an interest in what we are doing for and with our stakeholders. You can book a slot with our Stakeholder manager Geoff Grant directly, or by dropping us a note to [email protected].
Stakeholder Newsletter
Published monthly, our Stakeholder newsletter is distributed to over 1100 people. Download our latest newsletter, and previous editions here.
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Who does what?
Head of Communications and Strategic Engagement
PR & Media
Community Engagement
Strategic Engagement Manager
Stakeholder Manager
Social Media
Internal Communications Manager
Charlotte Ritchie
Charlotte heads up the team and is responsible for our overall strategy and delivery of our communications and strategic engagement.
Andrew McGill: Public Affairs Manager
Andrew is our Public Affairs Manager, working with the press, media, MPs and across all of our operations to ensure a consistent, professional and accurate service to all who engage with us.
Sophie Rashley: Media Relations Manager
Sophie is our Media Relations Manager, overseeing our relationships with local, national and trade media. Sophie ensures media coverage about our business is accurate and that changes to our services which impact customers, such as new timetables, are communicated effectively. She is also the host of our "On The Rails" podcast.
Cara Higgs: Community Strategy Manager
Cara manages our Community Strategy, working across the whole of Community Rail and links our activity across Community Rail Partnerships. She is also our lead on White Ribbon, for which we are accredited.
Shantel Carty: Community Engagement Manager
Shantel is our Community Engagement Manager, working with Cara to deliver an outstanding experience for our station adopters and CRP’s.
Cameron Bliss: Strategic Engagement Manager
Cameron is our Strategic Engagement Manager, taking the lead on significant projects and initiatives and keeping stakeholders involved and informed at every stage.
Geoff Grant: Stakeholder Manager
Geoff is our Stakeholder Manager, and provides a link into and out from the business to rail user groups and local authorities and councils across our network.
Ann-Marie Ramsay: Customer Communications Manager
Ann-Marie manages our social media team, who provide 24 hour coverage across all social media. As our Customer Communications Manager he also ensures the information our passengers need is right, accurate, appropriate and available.
Serenity Fox: Lead Social Media Manager
Serenity is our Lead Social Media Manager, working with the team to ensure we are available, informative and helpful to passengers, 24/7.
Caitlin McCarthy
Caitlin produces and manages our internal communications, keeping colleagues informed and engaged across our business.
How to be a part or have your say
There are lots of ways to get in touch with us – whether it is at a stakeholder event, an individual query, or any aspect of the many things we do, we would love to hear from you – follow the link below to contact the team:
For all other general enquiries, please contact our customer service team: