The lifts between platforms 9, 10 and 11 and the exit at Watford Junction station will be out of order until approximately 28 February.
Watford Junction (WFJ)
|Staffing level||Full time|
|Ticket office information||
Ticket Vending Machines are located in the Booking Hall, also one on platform 9.
|Ticket office opening times||
Note: Booking Office and Travel Centre
|Oyster cards issued here||No|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Oyster cards information||
To obtain an Oyster card you need to go to the corner shop on Woodford Road by the station entrance, or Watford High Street LOROL station.
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||Yes|
|Toilets information||The toilets are located on Platform 6. The toilet facilities
are available: Monday - Sunday 04:00-23:00. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Saturday 04:00-14:00 and Sunday 06:00-14:00.
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
|Helpline opening times||
|Helpline contact details||
Note: 0800 0248997 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Customer help points available||Yes|
|Staff help information||If you need assistance from station staff, please contact our Passenger Assist team helpline on 0800 024 8997 at least 24 hours before your journey. If you do not book assistance we will always try and assist as soon as staff are available.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
Ticket Vending Machines are located in the Booking Hall.
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are available
|Accessible public telephones information||
Public telephones are accessible - on concourse and platforms 6 and 9
|National key toilets available||Yes|
|Step free access||Yes|
|Step free access information||
Level access from main entrance to subway. Lifts to platforms 1 to 4 and 6 to 10, also 24 steps up to platforms.
Platform 11 can be accessed step-free via platform 10 and walking route via pathway behind buffer stop.
|Ticket gates exist||Yes|
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
2 x 20 minute accessible bays at front of station
|Cycle storage available||Yes|
|Cycle storage number of spaces||354|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||Station forecourt|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Indigo|
|Car park 1 spaces||750|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Note: Website: https://uk.parkindigo.com/en/west-midlands-trains
Telephone: 0330 1235 247
|Rail replacement information||
In the event of engineering the bus/coach will collect from bay 1 of the bus station at the side of the railway station.
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
Bus connections to Heathrow Airport