Liverpool Lime Street
Travelling with Merseyrail? Un-booked assistance? No problem.
This station offers assistance to Merseyrail customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Liverpool Lime Street (LIV)
|Staffing level||Full time|
|Ticket office information||
Ticket Office & Travel Centre on the station concourse
|Ticket office opening times||
Note: The travel centre which provides travel information is also located on the concourse
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Penalty fares||Applicable Operators: East Midlands Trains, TransPennine Express, West Midlands Trains, Merseyrail, Northern, Virgin Trains|
|Customer service information||
Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41.
|Lost property contact details||
Telephone: 0330 024 0215
|First class lounge||
|First class lounge information||
Situated between platforms 7 and 8 for 1st Class Virgin Trains passengers only.
|Seated area available||No|
|Waiting room information||
Located on Platform 7
|Station buffet available||Yes|
|Station buffet information||
Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.
Male and Female toilets located on the station concourse by Lord Nelson street entrance
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets|
|Telephones available||Cards and Coins|
|Post box available||No|
|Post box information||Outside the station on Lime Street|
|Tourist information office available||No|
|ATM information||Located on Platform 7|
|Bureau de change available||No|
Various retail establishments including Photo Booths to purchase items whilst in the station
If you have limited mobility or need help with luggage, go to one of the help points on Skelhorne Street or the Customer Information desk on the station concourse which is open:
Monday to Saturday 08:00 - 20:00
Sunday 10:00 - 19:00
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance:
|Helpline opening times||
|Helpline contact details||
Note: 03457 11 41 41
|Customer help points available||Yes|
|Customer help points information||
There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.
|Staff help information||
Liverpool Lime Street Mobility Team are available: -
Monday - Saturday 07:00 - 22:00
Sunday 08:00 - 22:00.
THERE IS NO CHARGE FOR THIS SERVICE.
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||There are six accessible ticket machines at the station, four located on the station concourse and two located inside the Virgin Trains Information point.|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.
|Accessible public telephones information||
Situated on main concourse opposite Northern Rail Travel Centre
|National key toilets available||Yes|
|National key toilets information||
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
|Step free access||Yes|
|Ticket gates exist||No|
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
Assistance is available to and from platforms
|Cycle storage available||Yes|
|Cycle storage number of spaces||52|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Alongside station entrance|
|Cycle storage information||
There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station.
|Cycle storage types||
|Car park 1||Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street|
|Car park 1 operator||APCOA|
|Car park 1 spaces||280|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
There is drop off point on the Skelhorne Street side of the station.
Car Parks are open 24 hours a day apart from: -
Christmas Day - 25th December
Boxing Day - 26th December
As there are 2 car parks at Liverpool Lime Street station please go to the APCOA website for current tariffs.
|Rail replacement information||
Rail Replacement services depart from the front of the station on Lime Street
|Taxi rank information||
The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance.
|Bus services available||Yes|
|Bus services information||
'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside
Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station.
Not all buses are accessible
Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info
Liverpool Lime Street Station is just a short hop on the 10A and City Centre Circular (C4 and C5) buses to Liverpool ONE bus station. From there you can get the 500 Airport Flyer bus direct to LJLA. In the reverse direction Liverpool ONE bus station is just a short hop on any of the 86 bus services (86, 86A, 86C and 86D) to Elliot Street opposite Lime Street Station.
This can be reached by using the Merseyrail from Liverpool Lime Street station.
|Cycle hire available||Yes|
|Cycle hire information||City Bike, 0151 374 2034