Hemel Hempstead (HML)
|Staffing level||Part time|
|Ticket office information||
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Hemel Hempsted is accredited by the Secure Station Scheme**
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||Yes|
|Toilets information||The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
|Helpline opening times||
|Helpline contact details||
Note: 0800 0248997 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Customer help points available||No|
|Staff help information||
This station is not staffed at all times, when this station is unstaffed we
can accept bookings for boarding and alighting assistance.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
Card payment only.
|Accessible booking office counter available||No|
|Accessible booking office counter information||
Booking clerk would go outside and serve the customer.
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are available
|Accessible public telephones information||
Public telephones are not accessible
|Nearest stations with more facilities||
|National key toilets available||Yes|
|National key toilets information||The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.|
|Step free access||Yes|
|Step free access information||
There are lifts providing step free access between the subway and all platforms.
Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
|Ticket gates exist||Yes|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||200|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||car park|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Indigo|
|Car park 1 spaces||496|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Note: Website: https://uk.parkindigo.com/en/west-midlands-trains
Telephone: 0330 1235 247
|Rail replacement information||
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
|Taxi rank information||
Taxi free phone
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here