Cradley Heath Train Station
From 23.30pm on Thursday 10th September until 15.00pm on Friday 11th September the Level Crossing at Cradley Heath will be closed to undertake repairs to a water leak.
This means that platform 2 will be inaccessible to anyone who is mobility impaired.
Cradley Heath (CRA)
|Staffing level||Part time|
|Ticket office information||
A Ticket Vending Machine is located in the Booking Hall.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Cradley Heath Station is accredited by the Secure Station Scheme**
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||No|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
|Helpline opening times||
|Helpline contact details||
Note: 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Customer help points available||Yes|
|Customer help points information||
On both platforms
|Staff help information||
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible ticket machines information||
A Ticket Vending Machine is available in the Booking Hall.
|Accessible booking office counter available||Yes|
|Accessible booking office counter information||
An accessible ticket counter has now been installed at Cradley Heath.
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are not available
|Accessible public telephones information||
Public telephones are not accessible
|National key toilets available||Yes|
|Step free access||Yes|
|Step free access information||
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||26|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Network West Midlands|
|Car park 1 spaces||243|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.
|Taxi rank information||
Royal 01384 411777 Skyline 01384 633333
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here