Accessibility of our trains

Below is a summary of general accessibility information for our different train types and routes that they normally operate on. For train accessibility information for the West Midlands Railway network, please refer to their Accessibility of trains page.

This information is also available as a downloadable PDF. If you require this information in an alternative accessible format, this can be requested from our Customer Relations team. We will aim to provide this within 7 days. This service is free of charge.

You can also find out more about our Accessible Travel Policy and our commitments to providing an accessible and inclusive service on our Accessible Travel page.

Wheelchairs and scooters

We can convey wheelchairs and scooters on all our trains, provided they are within the permitted size of up to 1200mm long by 700mm wide.

All our ramps can carry a maximum weight of 300kg. This includes the combined weight of the scooter or wheelchair and the passenger.

Quick links

Train type

Routes operated

Class 230
  • Marston Vale Line (Bedford and Bletchley)
Class 319
  • London to Northampton
  • London to Tring
  • Abbey Line (Watford Junction to St Albans Abbey)
Class 350
  • London to Northampton
  • London to Liverpool
  • London to Birmingham
  • London to Crewe
  • Birmingham to Rugeley

Types of trains

Type of train

Operate the Class 230 trains on the Marston Vale line which runs between Bedford and Bletchley.

This train is formed of 2 carriages.

Staffing

All our trains are served by a team of on-board staff who can help customers.

Ramps to board the train

This train requires ramp assistance to board.

Wheelchair and scooters

We can convey wheelchairs and scooters up to 1200mm long by 700mm wide. Our ramps can carry a maximum weight of 300kg (the combined weight of the scooter/wheelchair and passenger).

Seating

This train has standard class seating only. This includes priority seating.

Toilets

An accessible toilet is located in the middle of the train next to the accessible area.

Standard toilets are not provided on this type of train.

Audio announcements

Audio announcements are provided on this train by the staff on-board. This train also has automatic announcements such as next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our on-board staff if you require any assistance with information

Train image of a Class 230

Type of train

We operate the Class 319 trains on the following routes:

  • Between London Euston and Northampton
  • Between London Euston and Tring

This train is formed of 4 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by on-board staff who can help customers.

Ramps to board the train

This train requires a ramp to board.

Wheelchair and scooters

We can convey wheelchairs and scooters up to 1200mm long by 700mm wide. Our ramps can carry a maximum weight of 300kg (the combined weight of the scooter/wheelchair and passenger).

Seating

This train has standard class seating , which includes priority seating. Some trains may also have first class seating at the front of the train. First class seating is not fully accessible for wheelchair users.

Toilets

An accessible toilet is located in the middle of the train next to the accessible area.

Standard toilets are not provided on this type of train.

Audio announcements

Audio announcements are provided on this train by the staff on-board. This train has automatic announcements which announces passenger information such as next stop, destination and safety information.

Visual announcements

This train provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our on-board staff if you require any assistance with information.

Train image of a Class 319

Type of train

We operate the Class 350 trains on the following routes:

  • Between London Euston and Northampton
  • Between London Euston and Liverpool
  • Between London Euston and Birmingham New Street
  • Between Birmingham New Street and Rugeley
  • Between London Euston and Crewe
  • Between Watford Junction and St Albans Abbey

This train is formed of 4 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by a team of on-board staff who can help customers.

Ramps to board the train

This train requires ramp assistance to board.

Seating

This train has standard class seating , which includes table seating, priority seating and charging points. Some trains may also have first class seating in the middle of the train. First class seating is not fully accessible for wheelchair users.

Toilets

An accessible toilet is located in the middle of the train next to the accessible area.

Standard toilets are also located throughout the train.

Audio announcements

Audio announcements are provided on this train by the staff onboard. This train also has automatic announcements such as next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our on-board staff if you require any assistance with information.

Train image of a Class 350