Don’t pay the penalty - get a valid ticket before you travel.
You’ll need a valid ticket or a Permit to Travel for your entire journey before you go, otherwise you could have to pay a penalty fare.
This will cost you at least £20 or the full single fare to the next station stop. Plus, the usual single fare to your destination station if you continue your journey.
You could also pay a penalty if you:
- Can't show an appropriate Railcard for a discounted ticket
- Travel in a First Class carriage with a Standard Class ticket
- Are travelling on a child rate ticket, but are 16 or over
- Travel beyond the destination on your ticket
For more information download our Penalty Fares leaflet PDF
What to do if you receive a penalty fare
You have the option to pay your penalty fare on the spot. Alternatively you can choose to:
- pay online: www.penaltyfares.co.uk
- send a cheque by post: RPSS, PO Box 89, Portsmouth PO1 1EG
- pay over the phone: 0871 559 2997
Payment must be made within 21 days of the date the penalty was issued.
If you were issued a penalty fare, and believe it was done so unfairly, you also have the right to appeal. If you wish to appeal against the Penalty Fare Notice you must do so in writing, within 21 days from the day following the date of issue.
Where to send your appeal
- online: www.penaltyservices.co.uk
by post: PSL, 12 Deben Mill Business Centre, Old Maltings Approach, Woodbridge, IP12 1BL
a copy of your Penalty Fare Notice
why you could not produce a valid ticket or authority to travel when requested
where you started your rail journey
the time and date you were travelling
any other information or document relevant to your appeal, i.e. tickets, railcard, Oyster record